Team Lead, Core Operations

Lagos, Nigeria
Not disclosed
28 Sep 2020
02 Oct 2020
Contract type
Full time

Role Summary

The Lead, Core Operations will be responsible for executing and managing the Division's initiatives and operations on a day-to-day basis by leading general business operations, monitoring transaction processing, and reporting on project status periodically.

Roles & Responsibilities

  • Monitoring of transaction processing and facilitation of timely resolution of exceptions escalated by stakeholders.
  • Analysis and resolution of settlement and other operational issues that may be escalated by Customer Experience team, partners/aggregators and other platform users.
  • Provision of relevant feedback on observed system challenges, bugs and desired new features on the platform.
  • Configuration of rate changes, product pricing and other front-end updates that may be required.
  • Rendering of relevant statutory and regulatory returns.
  • Use of available tools and personal judgment to identify and report on suspicious transactions.
  • Facilitation of training for new users on the platform.
  • Periodic reporting on payments processed, analysis of trend and provision of ad hoc management reports required for decision making and effective management of activities on the platform.
  • Periodic revenue assurance reviews aimed at identifying, recovering, and preventing income leakages.
  • Periodic reconciliation of transactions processed through the platform.

Skills and Knowledge Requirements

  1. Minimum of 6 years’ experience in Operations in the financial service sector, preferably in banking.
  2. Minimum of a first degree in Accounting or related field/discipline
  3. Strong experience in Customer Experience
  4. Proficient in the use of Microsoft Word, Excel, PowerPoint
  5. Strong Communication and Interpersonal Skills
  6. Strong Leadership qualities

Only candidates who meet the above criteria should please forward their updated CV via the form below on or before Friday October 2, 2020.                                                                                                          

Only short-listed candidates will be contacted.