Student Survey and Planning Auditor

About The Company

Wren Kitchens is the UK's number 1 kitchen retailer! Wren is a privately-owned, family-run business which is passionate about kitchens and delivering a world-class customer experience. In the financial year of 2019 we recorded revenue of £700m.

We're proud to say that we manufacture all our kitchens out of three, state-of-the-art factories, here in the UK. Wren is famous for having the biggest range of kitchens. We provide tailored kitchens at DIY prices. And with the largest range of colours and styles, Wren provide the creative freedom to inspire customers and build their dream kitchens.

In 2019 Wren was proudly named #1 top-rated retail workplace in the UK. In addition to this, The Telegraph recognised us as the fastest-growing bricks and mortar retailer and the Sunday Times ranked us as the 12th largest, privately owned company in the UK.

About The Role

Are you currently studying a surveying degree or qualification and looking to gain work experience in a paid position? If your answer is yes, we have the perfect part time opportunity for you to gain extensive work experience, whilst allowing you to complete your studies at the same time!

We're currently looking for two highly motivated students in the Bradford area who are looking to develop their skills and experience in the workplace. As a student, you'll currently be studying a subject related to surveying at University or College, such as building surveying, construction or engineering and have a keen interest in developing your experience whilst you study.

Our Student Survey and Planning Auditors will work from one of our fantastic showrooms spread across the UK, travelling to our customer houses to conduct home surveys in the local area. We currently have two roles available:

• 18 hour contract, 4 days per week covering 6 hours on a Sunday, and then 4 hours on a Monday, Tuesday and Wednesday from 16:00 to 20:00
• 16 hour contract, 3 days per week covering 8 hours on a Saturday, and 4 hours on a Thursday and Friday from 16:00 to 20:00

During your studies, you'll work the part time hours as above, but during the periods throughout the year when you have a break in your studies, we're more than happy to move you in to a full time position and then back into a part time role when you go back to your studies. When you complete your studies, if you're interested in a full time position with us, we're more than happy to accommodate you becoming a full time Survey and Planning Auditor!

Critical purpose of role:

• Ensure high quality plans by auditing designs in advance of delivery
• Train and coach the design team to enable the consistent delivery of accurate orders and aesthetic plans
• Support the design process by conducting home surveys that ensure accurate measurements are used
• Reduce errors within the business
• Support the contact centre team by assisting them with resolution

Main Responsibilities:

• Visit customers property to complete home surveys and highlight any potential installation or access issues that could lessen the customer experience
• Complete detailed in store plan checks for orders and highlight any potential installation or product issues that could impact the installation process and lessen the customer experience
• Review all orders prior to checking to ensure accurate measurements documented and arrange appointment for measurements to be taken if there are discrepancies
• Provide feedback to Designers following a plan check, addressing errors identified
• Audit compliance documentation uploaded from the showroom to ensure standards are being met
• Coaching and developing the design team by reviewing orders with them to highlight areas of improvement
• Provide training and development with the relevant Designers when errors are identified multiple times
• Identify and report to the SPA Manager any additional training requirements with individual Designers
• Provide constructive feedback on opportunities identified with the planner, systems and training to improve efficiencies
• Review all orders prior to checking to ensure accurate measurements documented and arrange appointment for measurements to be taken if there are discrepancies
• Hosting regular team briefings to train new features in both the planner and product
• Support error reduction by managing weekly reports highlighting potential future issues
• Attend regular meetings with the other Auditors to offer improvement feedback and share ideas

About You

About You:

• Currently studying a Surveying or a related subject / degree at University or College
• Full driving licence is essential with the ability to drive a SGV (Special Goods Vehicle)
• Excellent communication skills - both written and verbal