Operations Client Service, Senior Associate

Recruiter
State Street.
Location
Sydney, Australia
Salary
Not disclosed
Posted
23 Sep 2020
Closes
06 Oct 2020
Ref
R-648781
Contract type
Permanent
Hours
Full time
Experience level
Qualified accountant

Who we are looking for

This is an Associate role siting in the Sydney office that will provide exceptional service to their allocated client base serviced in Australia. The role requires technical understanding of custodial services, financial markets and investment instruments.

This role will ideally suit a dynamic and experienced custody client service professional. Working with an allocated institutional client base, this role will allow you to demonstrate your outstanding customer service and relationship building experience by providing the highest level of service to a variety of Asset Managers and Asset Owners whom we are in constant communication with on-site visits, formal service reviews as well as daily operational communication and ad-hoc check–ins.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Operations Client Service you will

  • Be the first point of contact for top-tier investment banks and institutional banking clients
  • Be the face of State Street for all global custody related enquiries
  • Become a subject matter expert in:
    • All aspects of custodial services
    • Accounting
    • Corporate actions
    • Full trade settlement cycle
    • Derivatives
    • Income
    • Various financial markets globally, and
    • State of the art IT infrastructure
  • Actively establish and maintain strong relationships with allocated clients
  • Drive customer experience e.g. be involved in service meetings with client
  • Work well under pressure by prioritising intra-day enquires based on market deadlines, risk and volume
  • Be self-driven

What we value

These skills will help you succeed in this role

  • Excellent communication and interpersonal skills
  • Ability to take ownership and initiative with a can-do attitude
  • Proven exceptional customer service skills
  • Fluent speaking, reading and professional writing skills in English
  • Excellent organisational, planning and execution skills including the ability to prioritise and multi-task under time constraints and pressures
  • Demonstrate ability to meet Service Level Expectations
  • High attention to detail

Education & Preferred Qualifications

  • Developed breadth and depth of knowledge in custodial services, financial markets and investment instruments
  • Fluent speaking, reading and professional writing skills in English
  • Excellent organisational, planning and execution skills including the ability to prioritise and multi-task under time constraints and pressures
  • Demonstrate ability to meet Service Level Expectations
  • High attention to detail
  • Fundamental understanding of the trade lifecycle including sub custodians, cash correspondents and market depositories (DTC, Exigo)
  • Basic swift messaging knowledge regarding cash (MT202/103/210), trades (MT54x) and asset servicing

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

For further information, and to apply, please visit our website via the “Apply” button below.

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