Head of Collection Credit Control

JOB PURPOSE

Working as part of a team providing a comprehensive, accurate and timely accounting service which will enhance the position of the company .

JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS

Visit clients to follow up on their outstanding payments. Supervise and support the service collection team.

MINIMUM QUALIFICATIONS/ EXPERIENCE/ KNOWLEDGE/ SKILLS

• To familiarize self with all credit control, accounting, quality and other relevant company procedures ensuring that these are strictly adhered to and familiarization with relevant computer packages.


• Ensure customers pay within their agreed payment terms, chasing payments if necessary, as per the company’s debt collection procedure.


• Deal effectively and on a daily basis with ‘On Hold’ orders for both wholesale and manufacturing per listings to ensure no order is held.


• Effectively dealing with customer account queries / complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion. To ensure all customer queries are logged and recorded on to the Enquiry Management system by creating support calls.


• Daily handling of all cash issues, including


• Preparation of bank lodgment


• Effective and timely updating and reconciliation of sales ledger, including posting to customer accounts.


• Dealing professionally with cash customers, including meeting them in reception.


• Dealing professionally on the phone with customers making Mail Order payments by credit card/switch and ensuring that all company procedures regarding the processing of credit card payments are adhered to, which includes completion of day end list & update of the Credit Card Register for all card payments.


• Effective and timely updating and reconciliation of sales ledger accounts including numerous proforma customers, including online payments.

• Dealing with new accounts;

• Ensuring satisfactory credit references are obtained


• Setting up the account details on Navision & communication to all relevant parties


• Establishing an agreed credit limit with the Credit Manager and / or Sales Director


• Amending accounts details / addresses etc., as required. Excellence Inspiration Integrity Growth


• Ensuring monthly statements are prepared, printed, vetted and ready for posting by the 2nd working day of each month.


• To inform the Credit Manager immediately of all important developments / problems and report on status of Customer accounts on a regular basis.


• Display a confident and assertive manner at all times when dealing with internal and external customers.


• Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail.


• Continuous review of all administrative procedures, paperwork, etc. in your area and the suggestion of proposals for improvement.


• All other reasonable administrative duties related to the credit control function, including filing and archiving.


• Put forward to your supervisor/manager any personal training needs that you identify from time to time, and undertake personal training and development as required.