Head of Collection Credit Control

Ejadah Management Consultancy
Riyadh, Saudi Arabia
Competitive salary
17 Aug 2020
17 Oct 2020
Experience level

Working as part of a team providing a comprehensive, accurate and timely accounting service which will enhance the position of the company .


Visit clients to follow up on their outstanding payments. Supervise and support the service collection team.


  • To familiarize self with all credit control, accounting, quality and other relevant company procedures ensuring that these are strictly adhered to and familiarization with relevant computer packages.

  • Ensure customers pay within their agreed payment terms, chasing payments if necessary, as per the company’s debt collection procedure.

  • Deal effectively and on a daily basis with ‘On Hold’ orders for both wholesale and manufacturing per listings to ensure no order is held.

  • Effectively dealing with customer account queries / complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion. To ensure all customer queries are logged and recorded on to the Enquiry Management system by creating support calls.

  • Daily handling of all cash issues, including

  • Preparation of bank lodgment

  • Effective and timely updating and reconciliation of sales ledger, including posting to customer accounts.

  • Dealing professionally with cash customers, including meeting them in reception.

  • Dealing professionally on the phone with customers making Mail Order payments by credit card/switch and ensuring that all company procedures regarding the processing of credit card payments are adhered to, which includes completion of day end list & update of the Credit Card Register for all card payments.

  • Effective and timely updating and reconciliation of sales ledger accounts including numerous proforma customers, including online payments.

  • Dealing with new accounts;

  • Ensuring satisfactory credit references are obtained

  • Setting up the account details on Navision & communication to all relevant parties

  • Establishing an agreed credit limit with the Credit Manager and / or Sales Director

  • Amending accounts details / addresses etc., as required. Excellence Inspiration Integrity Growth

  • Ensuring monthly statements are prepared, printed, vetted and ready for posting by the 2nd working day of each month.

  • To inform the Credit Manager immediately of all important developments / problems and report on status of Customer accounts on a regular basis.

  • Display a confident and assertive manner at all times when dealing with internal and external customers.

  • Promote an efficient and professional image at all times demonstrated by the highest possible standards of accuracy and attention to detail.

  • Continuous review of all administrative procedures, paperwork, etc. in your area and the suggestion of proposals for improvement.

  • All other reasonable administrative duties related to the credit control function, including filing and archiving.

  • Put forward to your supervisor/manager any personal training needs that you identify from time to time, and undertake personal training and development as required.