Collection Manager

Ejadah Management Consultancy
Dammam, Saudi Arabia
Competitive salary
17 Aug 2020
16 Oct 2020
Job role
Experience level
Job Purpose:

Responsible for the day-to-day management of the late and default customers’ accounts receivable portfolio. Also, developing, managing, and leading a results-driven team

Job Tasks and Responsibilities:

  • Responsible for the quality of execution of credit and collection processes & procedures for the Kingdom.

  • May include other back office functions such as but not limited to the preparation and review of relevant daily, weekly and monthly reports, determination of type/means of follow-up required, delegation & monitoring of work performed by subordinates and all other credit & collection processes and procedures.

  • Coaches, motivate, energize and supervise the Credit & Collections team as well as back office teams, if applicable. Involved in the day-to-day efforts of the field Credit & Collections staff in managing the A/R portfolio; assists in handling difficult situations; keeps staff motivated to improve and succeed.

  • Utilizes knowledge and experience, business and leadership skills to make decisions regarding daily operations and management of the Kingdom Credit & Collection function.

  • Extended hours required at times to support business requirements, including some weekends and holidays .

  • Utilize system capabilities to record customer contacts, to ensure prompt payment, and minimize risk

  • Independently resolve moderately complex issues to expedite payment

  • Responsible for tracking of all payments and notifying finance management upon identifying any posting issues

  • Assist with the investigation of collections problems .

  • Negotiate with delinquent customers to set up payment plans

  • Consistently achieve and maintain the departmental KPIs

  • Maintain an effective communication with other internal departments

  • Places collection calls or written e-mails to customers and performs related follow up activities such as reconciliation, credit adjustments, bad debt write-offs, refunds, customer notification and other transactions

  • Monitor potential high risk customers and concerns and place accounts on credit hold as necessary .

  • Reviews and makes recommendations regarding bad debt or write-offs

  • Ensures procedures and internal controls are in compliance with company's Policy

  • Provide customer service and develop relationships with internal/external customers (Sales, Credit, Support, Legal, Operations, Customer Service Reps, warehouses, and End User customers).

  • In addition to any tasks given by the direct manager.

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