Business Analyst

Location
Singapore, Singapore
Salary
Competitive salary
Posted
21 Sep 2020
Closes
22 Sep 2020
Ref
00AX6
Job role
Business analyst, CFO
Job Description

  • Review and identify areas of inefficiency in the existing system/ manual processes, and help users to define business requirements which may entail process streamlining and/or automation. Assist users and provide guidance in process mapping for as-is and to-be process modeling.
  • Explore new technology that will improve current processes.
  • Participate in IT projects as user project coordinator/user lead, and assist in submission of new projects proposal (PPM).
  • Assist in the formulation of activities that promotes the adoption of Governance Framework within the organization.
  • Facilitate in activities that promotes data integrity in systems and taking lead in defining data conversion/migration requirements, verifying correctness of converted/migrated data.
  • First level of user testing, facilitate in developing of test scripts and co-ordinate user-acceptance testing of applications.
  • Single point of contact to represent users' requirement to IT support staff. Collate and prioritize issues/bugs reported and escalate to dept IT Support staff and follow up.
  • Co-ordinate in users' access matrix and assist business System Administrator in granting and revoking access rights to systems owned by the faculties and departments.
  • Provide 1st Level support to users and perform trouble-shooting and analysis. Escalate to the appropriate parties ( Eg: IT support staff, IT care or users if it is a data related issue).
  • Provide training and day-to-day support to users on the use of IT applications/ software package especially in system configurations which do not require the intervention of IT professionals.
  • Document and maintain user guides, Standard Operating Procedures of manual and IT systems.


Qualifications

  • Bachelor's degree in the area of computer science, business, engineering or business with strong IT skills.
  • Proficiency in application tools such as Microsoft 365, programming language such as python, SQL etc would be idea.
  • Familiarity with applications support/helpdesk environment and good in customer service orientation.
  • Strong communication & presentation skills.
  • Good team player, responsible and conscientious. Resourceful, independent, responsive and pro-active.

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