Collections Officer

18 Sep 2020
25 Sep 2020
Abby Chatterjee
Public sector
Contract type
Full time
Experience level
Part qualified

Your new organisation
Fire Rescue Victoria (FRV) is a world class emergency service employing over 2300 people and responding to 36,000 calls per year from Melbourne's four million residents and visitors. Its services include urban search and rescue, response to fires and hazardous incidents, road accident rescue, emergency medical response and marine response. Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued and supported.

What you will do:

  • Minimise the age and size of the debtors ledger through collection activity including: email/phone communication, and preparation and distribution of reminder statements, suspension notices and other written communication.
  • Manage external collection activity on old debt and debt subject to legal or potential legal settlement. Liaise with Services and Sales departments to investigate disputed outstanding depts to inform debt escalation strategy.
  • Recommend and negotiate on behalf of FES suitable payment terms of outstanding debts.
  • Prepare and distribute monthly financial reports and documents including consolidated invoice packages, request for bad debts to be written off and list of doubtful debts, and performance KPIs including DSO, Bad Debts to Sales ratio, Value of High Risk Accounts and others as requested by management.
  • Respond professionally to client queries and investigate claims of incorrect charging. Recommend and prepare credit adjustments for approval.
  • Facilitate the receipt of payments over the phone including credit card payments.
  • Assist in the maintenance of debtors ledger including the update of standing date and the regular review and adjustments of debtor records to enhance the accuracy of ledger.
  • Provide immediate support / backup for Finance Officer for ETF receipting.

  • What you will have:

    You will have a minimum 5 years experience in a Collections role
    Demonstrated ability with large ERP systems.
    Intermediate to Advance Excel skills.
    Ability to information to individuals or groups effectively, taking into account audience and nature of the information; makes clear and convincing oral presentation; listens to others, attends to nonverbal clues and responds appropriately and effectively.
    Ability to accept personal responsibility for the quality and timeliness of work Can be relied upon to achieve results with little need of supervision.
    You will use data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions and make decisions.
    Ability to display a high level of effort and commitment towards performing work; demonstrates responsible behaviour.
    You will have expertise, credibility and effective partnering to help internal or external customers identify, evaluate, and resolve complex or sensitive issues, problems, and service needs.
    You will make timely decisions even under ambiguous circumstances or when data or information is limited.
    You will use lateral thinking, common sense and tenacity to decipher particularly difficult or complicated matters.


    Secondary education with VCE or equivalent

    Bachelor of Accounting or progress towards AICM is desirable.

    What you'll get in return
    This is a fantastic opportunity to join a highly reputable emergency service that exists to serve, support and protect the community to which you belong, with the opportunity to make a significant impact to the way the fire service operates into the future.

    You will work alongside a supportive team reporting into the Finance Manager in a flexible environment where you will feel supported by an experienced, highly professional team. You will have the opportunity to apply for monthly RDO's, have free access to a gymnasium and also professional Corporate apparel.

    What you need to do now
    If you're interested in this role, click "APPLY NOW" or email your up-to-date CV to Abby Chatterjee at to be considered for the role.