Representative, Process

Haltom City, TX, USA
Competitive salary
16 Sep 2020
19 Sep 2020
Approved employers
Approved employer
Job role
Representative, Process Fulfillment Req ID: ogKldfwi Date posted 09/08/2020 Description
Summary of Responsibilities:

The Representative, Titles is responsible for the completion and accuracy of account processing for remarketing titles. S/he is responsible for an assigned auction zone within the USA and follows all established standards of procedures and guidelines to coordinate the arrival of tiles at the auctions to liquidate our asset in a timely manner. S/he is expected to regularly interact with third party vendors, auction staff, internal business partners and management throughout the process.

Essential Functions:
  • Follows all established standards of procedures and guidelines when processing transactions to have title documents arrive at the auctions and to protect the Consumer and Company.
  • Organizes and completes work accurately to ensure conformity to specified requirements and that title documents are in accordance with established measures/deadlines and assigned goals.
  • Documents and tracks all account activity in system of record.
  • Identifies and resolves issues within assigned scope. This includes determining negotiability of the title document and assessing for potential fraud. Report any title discrepancies.
  • Verifies acceptance of the title in the state for which it is filed; confirm accurate title VIN, odometer reading, releases of lien, etc. Report any title discrepancies.
  • Maintains effective communication with all colleagues, auctions, vendors and third parties.
  • Provides daily support and resolution to all internal customers regarding escalated issues.
  • Updates the system with proper documentation for research, tracking, and reconciliation for repository purposes.
  • Liaises with auctions, dealers, vendors, third parties and regulatory agencies to resolve open issues in alignment to internal processes and external regulations.
    Other Functions:
  • Other duties as assigned.
  • Special projects as requested.

  • Education -
    • Bachelor's Degree: Business, Accounting, Finance or equivalent degree or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.
  • Experience -
    • 0-3 years
  • Skills & Abilities -
    • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
    • Intermediate to advanced typing and data entry processing skills.
    • Ability to communicate effectively and professionally with internal and external customers.
    • Ability to handle multiple tasks simultaneously.
    • Excellent organizational and time management skills with strong attention to detail.
    • Ability to educate customer on a service or product solution.
    • Ability to work effectively as a team member.
    • Ability to respond to internal and external requests as needed.
    • Ability to adhere to policies, procedures, and instructions of management.
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