CIB - Fund Accounting Operations Service Delivery Specialist - Analyst

Recruiter
J.P.Morgan
Location
Edinburgh, Scotland, United Kingdom
Salary
Competitive salary
Posted
16 Sep 2020
Closes
24 Sep 2020
Ref
8458872
Approved employers
Approved employer
Job role
Accountant
Department Description:

J.P. Morgan Fund Services provides services including Fund Accounting, Financial Reporting, Investment Operations, and Transfer Agency to mutual and pension Funds. The Fund Accounting Operations Service Delivery Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to clients.

Role Description:

This is a Professional 502 position in Fund Accounting Operations Service Delivery team, a key position as a Client facing contact supporting the Fund Accounting Teams.

Core responsibilities:
  • Be a key point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
  • Build a stable relationship with the client to support key interactions and seamless escalation.
  • Be responsible for the timely accurate completion of client reporting
  • Be a communication source for escalation of all issues, service updates, and progress updates for the Client.
  • Investigate, document & remediate errors or issues impacting the client.
  • Provide timely accurate responses to client queries.
  • Ensure the service quality that is delivered to clients is of an excellent standard
  • Represent Fund Accounting across service and change discussions.
  • Co-ordinate and participate in Fund Accounting service reviews with the Client.
  • Maintain an excellent and interactive relationship with internal partners including Client Services, product and Transfer Agency.
  • Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
Key Responsibilities of the Operations Service Delivery Team:
  • Client facing subject matter expert for Fund Accounting service delivery impacting matters.
  • Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
  • Client reporting.
  • Client query management
  • Maintain service plan and issue log.
  • Participate in Fund Accounting operations fast board meetings.
  • Ensure adherence to the Client SLA.
  • Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.
Skills/attributes & required experience:
  • A strong sense of ownership and responsibility.
  • Excellent client facing skills.
  • Fund Accounting experience.
  • Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services).
  • Strong organizational and time management skills.
  • Ability to interact efficiently with Clients and effectively manage client expectations.
  • Knowledge of key operations controls & workflow.
  • Strong written and verbal communication skills.

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