CIB - Fund Accounting Operations Service Delivery - Associate

Edinburgh, Scotland, United Kingdom
Competitive salary
16 Sep 2020
16 Oct 2020
Approved employers
Approved employer
Job role
Department Description:

J.P. Morgan Fund Services provides services including Fund Accounting, Financial Reporting, Investment Operations, and Transfer Agency to mutual and pension Funds. The Fund Accounting Operations Service Delivery Team is a department within the Fund Services Operations team that houses client facing professionals that support our day to day service delivery to clients.

Role Description:

This is an Associate position in Fund Accounting Operations Service Delivery, that will take a lead role as a Client facing contact supporting the Fund Accounting Teams.

Core Responsibilities:
  • Be a primary point of contact for a significant JPM Client or multiple key Clients within Fund Accounting.
  • Build a stable relationship with the Client to support key interactions and seamless escalation.
  • Represent JPM across client driven and regulatory change discussions for Fund Accounting.
  • Work with our Operations Service Delivery colleagues in Europe to build out and continuously develop the Operation Service Delivery model for our Clients
  • Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
  • Ensure the service quality that is delivered to Clients is of an excellent standard
  • Co-ordinate and participate in Fund Accounting service reviews with the Client.
  • Be a primary communication source for escalation of all issues, service updates, and progress updates for the Client.
  • Maintain an excellent and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
  • Manage directly and indirectly a team of professionals that work within the Fund Accounting team.
  • Supporting the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement.
  • Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the Client
Key Responsibilities of the Operations Service Delivery Team:
  • Primary Client facing subject matter expert for Fund Accounting service delivery impacting matters.
  • Maintains responsibility for the Fund Accounting operational process.
  • Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client (and to Client Service where relationship impacting matter).
  • Maintain service plans
  • Timely accurate delivery of client, vendor & 3rd party reporting
  • Drive team fast board meetings.
  • Ensure adherence to the Client SLA.
  • Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.
Skills/attributes & required experience:
  • A strong sense of ownership and responsibility.
  • Excellent client facing skills.
  • Fund Accounting experience.
  • Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services).
  • Willingness to make decisions, while ensuring buy in from internal and external stakeholders.
  • Strong organizational and time management skills.
  • Ability to interact efficiently with Clients and effectively manage client expectations.
  • Ability to manage the Clients change agenda with conflicting priorities.
  • Knowledge of key operations controls & workflow.
  • Strong written and verbal communication skills with complimentary presentation skills.
  • Comfortable working across all levels of the organization and bringing teams together to achieve results.

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