Credit Controller - 12 Month FTC

17 Sep 2020
17 Oct 2020
Job role
We're looking for experienced credit controllers who are looking to further their training by joining our Hazardous Materials credit control team within our contact centre. Your role would be reporting into the Credit Control Team Leader and based in our contact centre at our Head Office in Leicester.The purpose of this role is to collect debt in a professional and timely manner from domestic customers, whilst also supporting the contact centre managing customer enquires.

Salary - £18,500 + Bonus + Overtime

Working Hours - Monday to Friday 8am to 5pm / 1 in 4 Saturday / 37.5 hours per week

Key Accountabilities;

* Managing outbound campaigns to take ownership for pursuing overdue debt on a portfolio of accounts
* Authorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre-determined guidelines)
* Requesting credit limit increases where appropriate
* Liaise with other departments to resolve queries and disputes causing payment delays
* Weekly account reconciliations to minimize unallocated cash
* Working on exceeded credit limit and on manual stops reports

What do we want from you?

* Credit Control - debt chasing experience is essential to this role
* Excellent customer service, time management and telephone skills
* Experience of dealing with a high volume of customer accounts and associated call volume
* Numerate
* Strong negotiator and query resolution ability
* Ability to make decisions within designated agreed levels of authority
* Proficient in MS Outlook, Word & Excel

What you'll get

Monthly bonus for hitting KPI's

Overtime rates for Saturday working

Great development opportunities

Please apply with an up to date CV for immediate review

As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy

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