Payroll Manager

Heartland Payment Systems
Oklahoma City
17 Sep 2020
20 Sep 2020
Job role
Contract type
Full time

Want to join one of the nation's best employers? Interested in providing small and medium sized businesses with solutions that make them grow? Do you like serving customers and care about people? Then maybe Heartland is for you:

We're looking for team members who are excited by our mantra – Entrepreneurs Respectfully Serving Entrepreneurs, and who want to work in a culture built on care, focus and quality.

We need customer–focused, can–do, team–oriented folks who are ok having fun.

The Payroll Manager is responsible for the Payroll Operations team in the local Payroll office. This role includes staff planning, hiring, reviewing, training, developing and general direct supervision of day to day functions and workload management. Staff includes Payroll Supervisors, Payroll Specialists, Implementation Specialists, Distribution Specialists and Administrative staff. This role must ensure accurate and dependable customer service. Partnering with associates from Sales, Tax and other operations departments to effectively on board clients and service existing clients is key to success in this role

Job Details:

What will you be doing?

* Support the 4–Pillars of Success at Heartland Payroll: Client Retention, Sales Facilitation, Employee Development and Maximization of Profit Margin
* Plan and direct staff to appropriately manage business needs
* Mentor/train/coach Supervisors
* Assist in handling client and sales escalations
* Work with fellow managers to ensure consistency is achieved throughout the service model
* Assist Supervisors with the handling of performance issues
* Foster a cohesive relationship with sales partners
* Oversee interviewing and hiring for the office
* Motivate and engage staff to work efficiently and cohesively
* Identify methods to improve processes and increase efficiency and implement as directed
* Other tasks as assigned or requested

What are the requirements?

* Must have in–depth knowledge and understanding of the Payroll process
* A minimum of 2 years proven leadership experience
* Strong written and interpersonal communication skills required
* Have the ability to calmly articulate direction to various audiences, especially in emergency situations
* Excellent interpersonal and team building skills required
* Ability to work under time constraints to ensure agency deadlines and client needs are met
* Ability to multi task
* Ability to plan, organize, prioritize and make decisions affecting staff as well as clients
* Working knowledge of payroll, wage and tax laws, and IRS/State regulations required
* Working knowledge of Windows and MS Office with intermediate Excel proficiency is required

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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