Front Desk Rep - Full-Time- Audit shift

Recruiter
Hotel
Location
Westlake, Ohio, United States
Salary
Competitive salary
Posted
16 Sep 2020
Closes
17 Sep 2020
Ref
FRONT01393
Job role
Audit
Sector
Accounting - Public practice
WHO IS OUR IDEAL CANDIDATE?

  • Someone to help our guests! Show off your city and be the tour guide for the guests - send them to your local favorites.

  • Make an impact on your guests by making each experience unique and tailored to them.

  • Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?

  • Empowered individuals are our favorite - be your bold self.


WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?

  • Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests

  • Takes reservation requests and making adjustments to reservations as needed

  • Works with Hotel Management and other team members to provide an excellent guest experience

  • Uses our front desk computer system to complete customer transactions and run reports

  • Communicates with the housekeeping team to be aware of room availability or guests


QUALIFICATIONS

  • HS Diploma or equivalent work experience

  • 1-2 years in a previous customer service position

  • Basic office skills (i.e. math, cash handling, computer skills, etc.)