Business Analyst

Service Net Warranty, LLC
Jeffersonville, Vermont, United States
Competitive salary
16 Sep 2020
17 Sep 2020
Job role
Business analyst, CFO
Your Future Team

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the world's leading insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the AIG Warranty business. AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting. Our specialized functions are delivering on AIG's promise to our customers, our clients, our shareholders, and each other. Thanks to our global network of highly-skilled professionals, we can mobilize experts from around the world to provide reliable, responsive claims service wherever and whenever our clients need it. This position is located in Jeffersonville, IN.

The Business Analyst position is aligned with our internal business teams to support user requirements gathering, processes flows and user story construction for key business initiatives. The position will be working in a collaborative team environment, with independent duties. The Business Analyst role will be working on the implementation of our new Warranty Information and Servicer Hub that will support the processes and workflow for our business. Responsibilities include, but not limited to leading business event storming sessions for gathering requirements, creating user stories, participating in grooming sessions and sprint planning.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

Your Contribution at AIG

As an influencer at AIG, people come to you as a "go-to" source for help and support because of your deep knowledge and expertise. As a more experienced team member, you are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Duties and Responsibilities

• Partner with business stakeholders and IT to analyze, define and document business requirements.

Facilitate sign-off of requirements by required stakeholders.
• Analyze and evaluate options to recommend the most efficient and cost effective solutions to meet

business requirements.

• Participate in project/product development and implementation to ensure the business outcomes are

achieved and effective handover for ongoing support is in place.

• Work on projects with a broad scope, involving multiple systems.
• Develop user acceptance test plans to ensure fulfillment of requirements.
• Participate in User acceptance testing.

• Performs other duties as assigned or requested.

What We Are Looking For
• Bachelor's Degree with business, technology, or operational focus or a related field preferred.

• 2+ years in a business analyst role, with experience analyzing and solving business problems through the development and implementation of business applications.
• Analytical, decision making and problem solving abilities.

• Ability to manage multiple deliverables.

• Demonstrated strategic thinking and ability to collaborate with diverse stakeholders.
• Strong communication skills, including meeting facilitation and relationship management.

• Sales and/or Finance experience.

• Experience in Agile methodologies.

• Experience with reporting tools and/or SQL a plus.

• Experience writing business requirements in user story format.

Employment at AIG Warranty

This is a full time position, working 40 hours per week, Monday through Friday, during normal business hours. This position may start in a remote capacity- as we are currently working remotely in order to ensure proper social distancing measure are met. Once the team moves back into the offices, this position will report full time to our offices at 650 Missouri Avenue in Jeffersonville, IN.

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment. A partial list of benefits include:
  • Automatic employer contribution into 401k account, with an additional employer match opportunity
  • Competitive Medical, Dental and Vision insurance plans
  • Opportunity to earn a performance-based annual bonus
  • A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off to support the community

AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment. If this position sounds like it could be the right fit for the next step in your career, please apply today.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Functional Area:
SM - Sales & Marketing

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

Service Net Warranty, LLC