Business Analyst

Paramus, New Jersey, United States
USD 52.44 per hour
16 Sep 2020
19 Sep 2020
Job role
Business analyst, CFO
Adecco is currently assisting a local client in their search to fill a Business Analyst position in Paramus, NJ. (Remote) Apply now if you meet the qualifications listed below!

Type: Fulltime (40 hours / week) contract

Length: 6 months+

Pay: $52.44/ HR

Shift/Hours: 8A - 5P

Responsibilities for this Business Analyst position include but are not limited to:
  • The Business Data Analyst should be able to analyze internal and external customer data sources to identify trends and opportunities and support the Customer Experience departments decision making.
  • Develop trust quickly by demonstrating broad and deep business understanding, sincere interest in the customer journey and to empathetically relate to challenges expressed or discovered.
  • Understand multivariable cause and effect scenarios and identify key root causes.
  • Support Customer Experience Department projects, initiatives and decision making with business and data analysis
  • Continuously analyze existing data for Customer Experience improvements Identify and deliver additional data/information needs
  • Maintain, enhance and (help) create Customer Experience dashboards, making them understandable and usable to uncover insights
  • Recommend changes in business model and processes to achieve efficiencies, service level or experience improvements
  • Participate in Customer Experience projects to define the business and data requirements
  • Participate in operational discussions for problem resolution and be able to communicate complicated business/technical solutions
  • Analyze current operational models and identify performance improvement opportunities
  • Deliver the data and information in a useful and appealing way to colleagues
  • Improve data culture by providing data visualization ready to use templates Interface with the data and applications teams, as well as operational departments
  • Simulating the outcome of changes in process and workflow
  • Assist with the development of requirements, testing, training documents, SOPs and related materials for CX projects, applications and services

  • This is a remote position May be required to pick up laptop at the Paramus office

    Qualifications for this Business Analyst position:
  • Ability to operate within a team-oriented atmosphere
  • Ability to motivate and support peers in achievement of shared objectives Perform other duties as assigned
  • Bachelor's degree required
  • Master's Degree in Mathematics, Technology, Information System, Computer Science or equivalent preferred
  • 5+ years in Data or Business Analysis related fields
  • 5+ years of overall experience working with utilities, telecom, cable/internet or similar industry, preferably related to Customer Service, Customer Operations or Customer Experience
  • Ability to clearly and effectively communicate in both written and oral formats
  • Great analytical, critical thinking and problem-solving abilities with strong attention to detail
  • Open collaborative style; ability to work in a team environment and autonomously with minimal supervision or direction
  • Superior information visualization skills In-depth understanding of organizational data flow and its use in management decision-making
  • Experience with Customer Experience analysis, including satisfaction, adoption/conversion, segmentation
  • Master Business Intelligence tools (Power BI, Tableau, Looker, etc.) Experience with Python, Apache Spark, NoSQL/Hadoop, SQL, Machine Learning or Artificial intelligence is helpful
  • Experience in Quality Systems (e.g. Lean, Six Sigma) and/or ISO14001 are a plus Nature & Scope

  • Why work for Adecco?
  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits

  • IMPORTANT: This Business Analyst position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.

    The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans

    Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records.

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please

    The Company will consider qualified applicants with arrest and conviction records