Business Analyst (Application & SQL)

Recruiter
Workforce Optimizer Pte Ltd
Location
Singapore, Singapore
Salary
Competitive salary
Posted
16 Sep 2020
Closes
18 Sep 2020
Ref
7883F0002E
Job role
Business analyst, CFO
We are looking for Business Analysts to support our enterprise-level software WorkforceOptimizer. As customer's first point of contact, you will act as the custodian of our customers' trust. Our mission is to provide impactful value-add through productivity improvements and excellent customer service.

You will be challenged to apply strategic thinking and deep analysis in troubleshooting application issues. Using our support analytics, you will have the opportunity to share ideas for product improvement that will bring our software to the next level.

If you're a natural helper and can thrive in high pressure environments, we would like to meet you.

Requirements

Job Responsibilities
  • Front-line Support - Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue.
  • Troubleshooting - Help customers address their support issues and escalate to the relevant teams when necessary.
  • Knowledge Base Building - Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
  • Customer Support Automation - Develop automated solutions to optimize customer success, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
  • Analysis & Insights - Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.
  • Customer Liaison - Collect, analyze and convert customer feedback into actionable business solutions.


Qualifications:
  • Diploma or Bachelor's degree in any field. Strong interest in working with computer applications and software. Fresh graduates are welcome to apply.
  • Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to ask the right questions.
  • Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally.
  • Working knowledge of SQL will be an advantage.
  • Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
  • Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.


Benefits

  • Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
  • Hone your ability to apply analytical & technical skills apart from a pure customer service role.
  • Mentorship to manage internal and external stakeholders.
  • Diverse opportunity for career advancement.

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