Quality Auditor

Noon Ecommerce
Competitive salary
16 Sep 2020
18 Sep 2020
Job role
What is the role?

At noon, we aspire to be the most customer-centric and relevant digital company in the region. To reach this goal, we need exceptionally talented, bright and driven people who love the hustle. If you'd like to help us build the place where everyone can find and buy anything online in the region, this is your chance to make history.


  • Monitoring emails and chats. Assess agent performance
  • Identifying and assessing future and current training needs
  • Drawing an overall or individualised training and development plan
  • Deploying a wide variety of training methods
  • Monitor and evaluate the training program's effectiveness, success and ROI periodically and report on them
  • Resolve any specific problems and tailor training programs as necessary.
  • Maintain a keen understanding of training trends, developments, and best practices

Skills & Experience Required:

  • Experience as QA and Trainer is a must. Analytical skills are important
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
  • Must be able to adapt to schedule changes based on the business requirements. Ability to plan, multi-task and manage time effectively
  • Attention to details and should be able to multi-task
  • Strong writing and record keeping ability for reports and training manuals
  • Excellent communication and leadership skills

Who will excel?

The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for delivering results.

At noon we have courage to pursue what seems impossible, we work hard to get things done, we go great lengths to ensure that the experience of everyone from our customers, to our sellers or noon bandidos is stellar but above all we are grateful for the opportunities we have.

If you feel the above values resonate with you - you will enjoy this incredible journey with us!

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