Team Manager- Audit Letters

Recruiter
Barclays
Location
Chennai, India
Salary
Competitive salary
Posted
16 Sep 2020
Closes
17 Sep 2020
Ref
00273811
Job role
Audit
Experience level
Manager
Job Title:Team Manager- Audit Letters

Location: Chennai

  • Ensure smooth functioning of the process and compliance to procedures and policy guidelines; Lead the team into operational growth. To proactively build relationships with Stakeholders (internal and external); Responsible for managing Process, People, Metric & stakeholder relationship; Ensure effective resource utilization.
  • To manage a large and diverse team of Process Associates working towards pre-defined targets
  • Manage day-to-day activities of the team and ensure compliance to procedures and policy guidelines, encourage and motivate advisors, develop agent skill sets and manage personal development goals for the agents.
  • Assist the Operations Manager in the maintenance of Service Level Agreements and Key Performance Indicators through effective team leadership.


What will you be doing?

  • Ensure daily Schedule Adherence
  • Answer queries raised by the Client & Advisors related to the process
  • Take escalated calls and return the calls when a message is taken
  • Monitor performance for all Advisors on a monthly basis
  • Convey feedback received from Quality to all Advisors
  • Weekly Update on performance levels to the
  • Keep the OM regularly updated of any developments relating to the performance of the team, updates received and queries from Clients
  • Ensure each advisor is informed on product updates for the process
  • Measure performance of the team for e.g. performance appraisals, confirmations and ongoing feedback and training
  • Keep track of leaves availed by Advisors & update them with HR / leave policy


What we're looking for:

  • Familiar with Operating Systems (Windows 98/95/2000/NT)
  • MS Office Application Suite (Preferably Word, Excel & PowerPoint)
  • Excellent verbal and written communication skills


Skills that will help you in the role:

  • Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.)
  • Team handling experience in customer service environment
  • Excellent track record during past work experience.
  • Demonstrated team handling skills in the past


Where will you be working?

  • Chennai


Be More at Barclays

At Barclays, each day is about being more - as a professional, and as a person. 'Be More @ Barclays' represents our core promise to all current and future employees. It's the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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