Senior Business Analyst, Clinical Outcomes WEST Alliance Office

Burnaby, British Columbia, Canada
Competitive salary
16 Sep 2020
17 Sep 2020
Job role
Business analyst, CFO
The Senior Business Analyst as a member of the management team is accountable to perform complex research and analysis to support operations of clinical and provincial programs of the WEST Alliance Office. This role is engaged in multiple initiatives, and is responsible for project planning, business requirements gathering (i.e. data, clinical workflow/business process and functional needs) and supporting the execution of projects and change management. The Senior Business Analyst drafts, and provides analysis to support strategy, policies, procedures and processes creates briefing notes and in-depth business and analytical reports for executives, and makes recommendations on changes including as new services, innovation and expanding or contracting of specific services; evaluates contract performance and efficiencies, carries out analysis that is in depth and informs risk to the parties including financial risk; attends various management meeting, including governance meetings to present analysis, make recommendations and to support leadership building consensus; and is privy to sensitive management and vendor information in order to carry out their duties. Works collaboratively with other members of the management team and other key stakeholders including Health Authorities and subject matter experts on contract changes, liaises between business units, and coordinates implementation of process changes.

What you'll do:
  • Provide strategic planning direction by leading and performing feasibility studies, workload efficiency analyses, and analyzing, designing and implementing key strategic initiatives, including identifying system deficiencies, operational inefficiencies, and methods to enhance business functions.
  • Analyze operational problems and recommend innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
  • Elicit business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, "use case" scenarios and workflow analysis.
  • Facilitate consensus on issues, including business design features, program changes, data requirements, privacy issues and reports. Prepare in depth business and analytical reports for executives.
  • Develop business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
  • Coordinate implementation of applications and/or processes by acting as liaison between the business units, technology teams and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
  • Participate in management team meetings, various operational and project committees and teams to facilitate and lead various initiatives like the development of clinical registries.
  • Develop and recommend budgets, monitor expenditures, analyze and reports on variances and implement remedial action for assigned projects. Allocate resources to achieve goals.
  • Using trends and based on recommendations for continual service Improvement, provide analysis on ITSM processes utilizing the Information Technology Infrastructure Library (ITIL) framework to support the development and onboarding of services, as well as recommending corrective action as necessary to ensure the proper execution of the processes across WEST Services and other process consumers.

What you bring:
  • A level of education, training, and experience equivalent to a Bachelor's degree in Business, Health Informatics, or a related discipline plus a minimum of five (5) years' recent related experience working within a health care or related systems environment in an analytical capacity.
  • Excellent oral and written communication skills including the ability to communicate complex ideas in simple terminology.
  • Demonstrated experience organizing and writing application related documentation and proposals.
  • Ability to understand and clearly relate technical information to internal and external members of the organization.
  • Ability to work creatively and analytically in a problem solving environment, utilizing advanced critical thinking capabilities.
  • Understanding of business analysis and project management methodology. Ability to strategically identify issues and analyze alternatives.
  • Superior ability in presentation, facilitation, and issue management/escalation.
  • Ability to develop relationships and maintain rapport with internal and external stakeholders.
  • Ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
  • Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project, Access), SharePoint and Visio, and other Business Intelligence Tools. Experience with main stream project planning software and tools preferred.

Role Specific Qualifications:
  • Experience supporting clinical applications a benefit

What's in it for you:

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.
  • Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development.
  • Access to more than 2,000 in-house training programs.
  • Enjoy a comprehensive benefits package, including municipal pension plan.
  • 12 annual statutory holidays with generous vacation entitlement and accruement.
  • Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job type: Regular Full-Time

Location: 1795 Willingdon Ave. Burnaby, BC

Closing date: Open until position is filledReference number: 097274E

About Us

The Provincial Health Services Authority (PHSA) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs:

We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.