Accounting Analyst with German and English

Recruiter
Conduent
Location
Lodz, Poland
Salary
Competitive salary
Posted
26 Aug 2020
Closes
24 Sep 2020
Ref
27153
Job role
Accountant
About Conduent

Conduent delivers mission-critical services and solutions on behalf of businesses and governments - creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It's why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent's differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all insured patients in the U.S., 11 million employees who use its HR Services , and nearly nine million people who travel through toll systems daily. Conduent's solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at www.conduent.com .

Job Description

Skills / Abilities:
  • Working experience in an outsourcing environment is highly desirable;
  • Experience in Accounting, Finance is a plus
  • Fluent in German and English;
  • Good verbal and written communication skills, including rapport building;
  • Good organizational and analytical skills;
  • Problem solving and decision-making skills;
  • Highly motivated, proactive and flexible;
  • Can work to deadlines with efficiency and accuracy
  • MS Office knowledge/skills
  • SAP experience is a must.
Key Responsibilities:
  • Supporting team members in case of more complex queries received by email and phone (process clarification and sharing the best practices within customer service area)
  • Answering general questions related to process specifics, usage of tools and applications raised by team members and analysts
  • Supporting team members in case of workload
  • Performing trainings for newcomers
  • Performing Quality Checks for newcomers and team members
  • Review of the daily auto allocation
  • Managing split the updates of absent agents
  • Preparation of forward report on weekly basis
  • Preparation and check of knowledge test taken by newcomers
  • Managing VMD sub-process
  • Raising tickets for the tool's outage
  • Reporting to SD Team Leaders operational, quality and IT issues
  • Initiating improvements in Service Desk department (participation in White Belt projects, process improvement initiatives)
  • Performing other tasks delegated by SD Team Leaders
We offer:
  • Competitive salary and bonus program
  • Employment contract
  • Full time Monday to Friday
  • Good opportunities to start professional career
  • Work in dynamic international environment
  • Daily contact with foreign clients
  • Complex tasks
  • Internal trainings and language courses
  • Private medical care
  • Life insurance
  • Gym membership
  • Possibility of Home office
Closing

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit " button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .
","qualifications":"
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit " button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy .
","responsibilities":"
Skills / Abilities:
  • Working experience in an outsourcing environment is highly desirable;
  • Experience in Accounting, Finance is a plus
  • Fluent in German and English;
  • Good verbal and written communication skills, including rapport building;
  • Good organizational and analytical skills;
  • Problem solving and decision-making skills;
  • Highly motivated, proactive and flexible;
  • Can work to deadlines with efficiency and accuracy
  • MS Office knowledge/skills
  • SAP experience is a must.
Key Responsibilities:
  • Supporting team members in case of more complex queries received by email and phone (process clarification and sharing the best practices within customer service area)
  • Answering general questions related to process specifics, usage of tools and applications raised by team members and analysts
  • Supporting team members in case of workload
  • Performing trainings for newcomers
  • Performing Quality Checks for newcomers and team members
  • Review of the daily auto allocation
  • Managing split the updates of absent agents
  • Preparation of forward report on weekly basis
  • Preparation and check of knowledge test taken by newcomers
  • Managing VMD sub-process
  • Raising tickets for the tool's outage
  • Reporting to SD Team Leaders operational, quality and IT issues
  • Initiating improvements in Service Desk department (participation in White Belt projects, process improvement initiatives)
  • Performing other tasks delegated by SD Team Leaders
We offer:
  • Competitive salary and bonus program
  • Employment contract
  • Full time Monday to Friday
  • Good opportunities to start professional career
  • Work in dynamic international environment
  • Daily contact with foreign clients
  • Complex tasks
  • Internal trainings and language courses
  • Private medical care
  • Life insurance
  • Gym membership
  • Possibility of Home office

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