Senior Client Service Representative - Part time

~What will you need to do?
Manage the deliverables of key reports and management of KPIs and scorecards.
Secondary point of contact for servicing our clients and interacting with the market and other providers
Ensure the accuracy, timeliness and completeness of Client requests
Accountable for ongoing satisfaction of Clients by ensuring deliverables meet client needs and expectations.
Direct liaison with operational teams to resolve daily operational issues
Provide support to operational processing teams as defined in SLA.
Support Oversight activities.
Global understanding of customer expectations and satisfactions levels
Support clients with new products analysis and share best practice
Support the establishment an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the client deliverables.



What you need to succeed?
Must have:
Excellent interpersonal skills and networking abilities with clients and internal
Excellent Powerpoint and Excel skills
Good verbal and written communication skills
Client management skills
University degree or equivalent
Appropriate languages competencies
Industry related courses
Client service experience
Proven track record in leading initiatives, managing cross-functional relationships
Preferably 3-5 years relevant working experience
Investor service operations experience