Service Desk Administrator

My client, a growing electronics business based in the Hemel Hempstead area, are in need of a service desk administrator to join their team on a 12 month contract basis to cover a maternity leave.

Client Details

The business's head office is based in Hemel just off the M1 junction in new-build offices ensuring there is a lovely working environment. Within the office there is a real family feel and homeliness about the place.

The client have grown recently and are planning to continuously do so, consequently the Service Desk Administrator role cannot be left vacant and so there is now a recruitment process occurring to find someone to join on a 12 month fixed term contract.

Description

This Service Desk Administrator role will involve:

• Answer all calls in a polite and friendly manner

• Log the call and call details onto the business system accurately and carefully

• Make sure suitable and acceptable order cover is in place before we attend site including (where necessary) proving quotes to customers for the work

• Arrange for an engineer to attend site within the correct agreed timescales and ensure they are fully aware as to the purpose of the call, what might be the issue and that they have appropriate spares / tools

• Where require raise pro-forma invoices and check payments are received before sending engineers to site

• Advise and keep the customer informed as to when the engineer will attend and when they have finished with the findings

• After the engineer has visited the site, complete the "clear down" process adding the details to the business system accurately

• Recognise and promote common themes / problems / opportunities that we may have to improve

• Carry our regular stock checks of engineer vans

• Provide required management data to Accounts as required

• Respond to all customer e-mail requests promptly

• Manage the engineers overtime, holidays and any travel requirements in accordance with company procedures

• Act as the first point of call for after sales service related customer complaints raising them to the Customer Support Manager only if they cannot be resolved. Copy all complaints to the Quality Manager

• Raise invoices for works completed in a timely manner

• Plan and arrange for the contract customer maintenance visits to be completed on time ensuring all required paperwork is in place

Profile

The successful candidate will ideally:

• Have experience in a similar administration position
• Be able to commute to hemel (ideally via car)
• Have a great telephone manner and be happy to communicate effectively
• Have a basic understanding of business and the importance of dealing with queries
• Be willing to learn and pick up new skills
• Be available at short notice and able to commit to a 12 month contract

Job Offer

On offer for the successful candidate is

• An opportunity to get back into work quickly
• A chance to work for a great company
• A competitive salary
• A good working environment
• A possibility of a permanent role appearing within the business