Senior Credit Controller

To passionately create enthusiastic customers and build a better future by overseeing the A-Z of Credit & Collection procedures of the company. This role is accountable for keeping the company's outstanding balance at minimum level to minimize risk and exposure, by defining and executing adequate collection strategy.
Duties and Responsibilities
• Define and execute collection strategy; follow up on, collect and allocate payments
• Build personal relationship with main accounts
• Resolve collections by examining customer payment plans, payment history and credit line
• Ensure credit profiles of all customers are complete in all aspects
• Ensure credit agreements are signed & filed and credit terms are correctly reflected in the system
• Issue timely and accurate statements
• Execute dunning strategy
• Monitor invoice delivery and follow up on missing documentation with billing department
• Perform account reconciliations
• Monitor customer account details for non-payments, delayed payments and other irregularities
• Research and resolve payment discrepancies
• Resolve valid or authorized deductions by entering adjusting entries, creating Credit Memo
• Generate and develop age analysis, bad debt forecast, territory sales performance and other reports
• Review account receivable aging to ensure compliance. Ensure doubtful receivables are flagged on time and demand letters are issued
• Maintain accounts receivable customer files and records
• Prepare bank deposits
• Investigate and resolve customer queries
• Visit with customers regularly (80% presence on the field)
• Assist with month-end closing
• Follow up on legal cases