Senior Representative, IMLG
- Recruiter
- Northern Trust
- Location
- Limerick
- Posted
- 24 May 2017
- Closes
- 24 Jun 2017
- Job role
- Accountant
The Role Investment Manager Liaison Group (IMLG) is responsible for providing operational support and high quality service to the Investment Managers around the world, appointed by the bank's institutional trust and custody client base. The Senior Client Service Representative role incorporates the custody client service responsibilities of the IMLG Rep and additional responsibilities linked to seniority within the team. The Senior Client Service Representative acts as the principle point of contact and advocate (for both clients and partners) for any custody service delivery issues or concerns The Senior Client Service Representative fully understands client expectations regarding custody service delivery and is ultimately responsible for ensuring complete client satisfaction specific to Northern Trust's custody service offering. Principal Responsibilities Client Service Management To act as the primary point of contact for all custody related queries from the Investment Manager. Responsible for maintaining and enhancing service provided to the Investment Manager. Ownership, management and resolution of all Investment Manager queries Awareness of transition activity linked to the Investment Manager Identifies and manages resolution of service delivery root causes. Initiates frequent, proactive communication with the Investment Manager daily contacts to verify perceived levels of satisfaction and demonstrate proactive service. Participates in Service Reviews as required. Build and maintain strong relationships with all internal partners. Risk Management Maintain and monitor all client data and standing instructions. Monitoring and resolution of cash and stock exceptions. Ensure day to day funding requirements are in line with client standing instructions. Acts as an authorisation point within the team for foreign exchange and cash payment transactions Resolves all ASL situations in a timely manner. Ensure compliance with all NT risk policies and adherence to ‘Best Practice' documents. Account Administration Coordinates / manages sub-account openings as directed by the Investment Manager Qualifications Excellent Global Custody operational knowledge Knowledge of Northern Trust products and services Proven Client Service expertise Ability to work under pressure to achieve the multiple daily deadlines for client deliverables, with a mature approach Ability to work within a team and support junior team members Ability to plan and prioritise their day to day workload to meet client deadlines Strong written and oral communication skills essential to the role Ability to review and resolve complex issues Demonstrates an excellent understanding of risk associated with the role About Northern Trust For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity. From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally. We serve the world's most-sophisticated clients - from sovereign wealth funds and the wealthiest individuals and families, to the most-successful hedge funds and corporate brands. We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology. And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater. Northern Trust proudly cultivates a diverse workforce, to serve our diverse client base. We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company. We encourage applications from the best regardless of ethnicity, gender, gender identity, age, nationality, disability, sexual orientation, education, socio-economic background, parental and caring status, or religion. As of March 31, 2017, Northern Trust Corporation had: $121 billion in banking assets $7.1 trillion in assets under custody $8.9 trillion in assets under custody/administration $1.0 trillion in assets under management
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