Director of Administrative Support

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Fitch Group is comprised of: Fitch Ratings, a global leader in credit ratings and research; Fitch Solutions, an industry-leading provider of credit risk products and services; and Fitch Learning, a preeminent training and professional development firm. With dual headquarters in London and New York, Fitch Group is owned by Hearst.

Fitch complies with all laws governing employment in each jurisdiction in which it operates, and provides equal opportunity to all applicants and employees. All applications will be considered without regard to race, colour, religion, gender, national origin, age, disability, marital or veteran status, sexual orientation, and other status protected by applicable laws.

Fitch Ratings is seeking a Director to focus on the oversight, recruitment, on-boarding, training and development of Fitch Ratings' administrative staff; a global population of 100+ employees. This role will report to the Head of Ratings Business Analytics within Ratings Operations.

Based in London or New York, this individual will be responsible for setting the strategic direction for, and providing leadership to, the administrative function within Ratings. They will work collaboratively with senior managers to ensure consistency in service levels across Ratings groups.

Fitch Ratings Operations is focused on developing an efficient operating environment by bringing consistency and standardization to operational aspects of the Ratings business. The Business Analytics team provides strategic analysis to drive better operational and business results for Fitch Ratings. The team reports to the Chief Operating Officer of Fitch Ratings.

Key Responsibilities

This newly created role will be responsible for:

• Ensuring standard and consistent roles and responsibilities for the various administrative positions in collaboration with HR.
• Defining role expectations by level, creating a formalized title structure and career path, and evaluating and coaching staff for professional development.
• Promoting consistent training, workflow, and procedures for administrative staff.
• Improving consistency around the recruitment, on-boarding, training and day-to-day service level requirements for all new joiners.
• Liaising between the administrative team and senior management, assessing resourcing needs and ensuring groups and offices are adequately staffed.
• Working with IT, Facilities and other support groups to streamline processes and implement efficiencies to the administrative function; managing projects to review and, where needed, improve documentation, systems, policies and procedures.
• Communicating and disseminating information to administrative staff.

This role requires an individual who is proactive, methodical, and capable of prioritising workload and multi-tasking. The individual should also be an excellent communicator with the ability to work with and influence all levels across the organisation. The role is best suited to someone with an understanding of Fitch's organisational structures and the various roles and responsibilities of administrators.

Requirements

• Degree
• At least 10 years' experience managing staff across various locations; ability to lead others effectively
• Rating agency experience preferred
• Excellent written and verbal communication skills; a key influencer with proven experience of making leadership decisions through sound judgment and analytically guided advice
• Strong project management skills
• Exceptional time management skills; detail-oriented, with the ability to manage multiple work streams and priorities
• Proficient in Microsoft Word, PowerPoint, Excel and Outlook
  

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Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will asked to declare any securities holdings and other potential conflicts for you and your Family Members prior to commencing employment. If you, or your Family Members, have any holdings that may conflict with your work responsibilities, they must be sold before beginning work. In certain roles, employees and their Family Members may be limited to investments in diversified mutual funds only.

For more information about this policy, please visit the Code of Ethics and Conduct page .