Case Officer

Case Officer / Brighton / Financial Services

Client Details

A well respected organisation based in Brighton are seeking a Case Officer on a permanent

Description

As Case Officer you will be responsible for:

• Provide effective end to end case management to maximise compliance with automatic enrolment and protect members benefits in line with agreed policies and procedures
• Ensure effective communication with internal and external stakeholders
• Review and challenge documentation provided by stakeholders including payroll related products, reports, company structures, financial information
• Be responsible for the timely and accurate inputting of information and evidence into the case management system
• Make independent decisions within the framework of case management
• Identify risk in line with current policies, procedures and statutory guidelines, with prompt escalation of case related risks
• Prioritise workload based on a risk-based approach Contribute to continuous improvement of processes and knowledge management

Profile

Knowledge of:

• Either an investigative or regulatory environment
• End to end investigative case management
• Working in line with robust governance and risk assessment processes and ensuring security of sensitive material
• Dealing with internal and external customers / stakeholders at all levels
• Customer-focused approach with the ability to communicate effectively with all levels
• Understanding of GDPR principles
• Dealing with third party sources of information

Job Offer

£26,000 + benefits