Policy Management Officer Spanish & Italian

Allianz Worldwide Care Profile Headquartered in Dublin, Allianz Worldwide Care specializes in providing international health insurance for employees, individuals and their dependents, wherever they are in the world. As a wholly owned subsidiary of Allianz SE, the company is able to draw on the resources and expertise of one of the world`s leading insurers and financial services providers. Based in Park West, Dublin 12, Allianz Worldwide Care employs over 900 staff. Policy Management Officer - Spanish & Italian The role of the Policy Management Officer involves working in a fast moving multicultural environment and administrating a portfolio of Corporate Clients. The roles provide candidates with the opportunity to be the "face" of our company , working with our colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts. Key Responsibilities -Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA) -Process 40+ email per day and work on additional tasks (e.g. complaints logging, processing of lists, committee tasks etc.) assigned to you. -Attend meetings where appropriate and provide minutes and updates to all stakeholders. -Act as the main point of contact for assigned group schemes, Sales Managers & brokers. -Build positive and professional working relationships with internal clients -Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete. -Assists other teams with administrative tasks (emails, policy management, renewals, new business) when needed. -Demonstrate a cooperative spirit and contribute to a positive and supportive working environment. -Comply with team & department working rota and ensure emails and phones and emails are covered during business hours. -Participate in knowledge sharing, be open and willing to share work related information with others. -Participate in the training of newer team members where appropriate -Take initiative and offer assistance to colleagues/ fellow team members.. -Respect diversity, values and the opinions of others -Responsible for the policy management of small, medium and large corporate clients. -Manage short-term business contracts where applicable. -Maintain high level of productivity and quality in all assigned tasks as per agreed SLAs. -Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection. -Log complaints and errors in Salesforce upon receipt of the complaint email in line with the Client Experience procedures: Identify, Investigate, Log, Resolve/ Follow up. -Have the ability to quickly learn the technical aspects of the job & offer system solutions or work-around where possible. -Participate in the improvement of workflows and procedures. Pro-actively look for ways to improve existing workflows and procedures. -Keep all work within agreed SLA -Raise awareness with your team/ team leader if SLA or agreed deadlines cannot be met. -Ensure the Management Team is aware of all cases that could cause potential issues. -Complete the Policy Management training program. -Continuously keep yourself up to date on our system, client, TPA and regulatory requirements. -Provide excellent customer service to our internal and external clients, solving problems. promptly and in a professional manner, preventing unnecessary delays. -Respond to phone calls immediately and ensure the required follow ups are done. -Don`t hesitate to call an external or internal client to ensure a quicker resolution of a case/issue, especially with escalation. -Aim to achieve a first time resolution when communicating via email or phone. -Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements. -Participate in client presentations, online demos and conference calls. -Build rapport with the Client Relationship Managers and Sales Managers across all regional offices, work with them on any issues relating to your teams` groups. Get involved with inception and renewal discussion where appropriate, ensuring that your Team Leader is kept updated . Experience Required -Previous experience in a customer focused role , in a an administrative capacity -Experience working in pressurized environment with tight deadlines -Strong Knowledge of Microsoft Office (Excel, Word) -Fluency in English & Spanish & Italian Behavioral Competencies -Customer focused -Strong communication (verbal & written) -Ability to work effectively within a team environment -Proactive and solution oriented -Honesty and Integrity -Ability to work under pressure -Ability to prioritize workload and manage time effectively The successful candidate will have the opportunity to work in growing multicultural company committed to empowering its employees and furthering their development. A competitive remuneration and benefits package is offered, including healthcare, pension, life & disability, travel subsidy, discounts on home and car insurance, sports & social club and support for professional studies To learn more about us please visit www.allianzworldwidecare.com/movie Allianz Worldwide Care is an Equal Opportunities Employer To apply direct click here