Claims Supervisor

Mortgage Claims Supervisor
We have a unique opportunity for someone to contributetheir talents and strengths as a Claims Supervisor
A COMPANY TO BE PROUD OF
At Computershare we invite you to share ourvision and commitment to excellence in everything that we do. Our 12,000 peoplearound the globe are entrepreneurial and innovative, serving 16,000 clients andcustomers with precision and reliability because they count on us to deliver,every time.

Computershare (ASX: CPU) is a global marketleader in transfer agency and share registration, employee equity plans,mortgage servicing, proxy solicitation and stakeholder communications. We alsospecialize in corporate trust, bankruptcy, class action and utilityadministration, and a range of other diversified financial and governanceservices.

Founded in 1978, Computershare is renowned forits expertise in high integrity data management, high volume transaction processingand reconciliations, payments and stakeholder engagement. Many of the worldsleading organizations use us to streamline and maximize the value ofrelationships with their investors, employees, creditors and customers.

Computershare is represented in all majorfinancial markets and has over 12,000 employees worldwide.
DIVERSITY IS A STRENGTH
Across our global team, we see diversity as asource of strength. The more perspectives we have, the better equipped well beto meet the demands of our diverse global customer base. We want every personwho joins out team, every customer and every supplier to feel welcome. We arean Equal Opportunity Employer and believe in equality for everyone, regardlessof age, national or ethnic origin, sex, gender identity or expression, race,color, religion, disability, sexual orientation, protected veteran status orother characteristics protected be applicable law. That applies throughout ourcompany, around the world with no exceptions, regardless of differences. Wewill hire, develop, reward, promote and retain people purely on the basis oftheir talents, commitment, potential and the results they achieve. We will workhard to make sure everyone is included within our organization, removingbarriers and obstacles to give everyone an equal opportunity to succeed.
OUR VALUES
Our key values Certainty, Ingenuity andAdvantage drive everything we do: you can count on us to deliver withprecision and reliability, every time. We look beyond todays problems to findtomorrows solutions, focusing on finding new and better way to unlock yourcompetitive edge and help you achieve your business goals.
A ROLE YOU WILL LOVE
The Supervisor position is responsible foroverseeing default processes, which may include filing claims for loss orreimbursement, or approving the payment of expenses incurred during default.The individual will be responsible for managing complex foreclosure and postforeclosure default processes and mitigating the risk and exposure within thoseprocesses. This individual will assist in developing and maintainingdocumentation standards and be responsible for the demonstration of compliancewith various regulatory programs. Thisindividual will be responsible for implementing process improvements andidentifying efficiency improvement opportunities within the processes in orderto address any operational issues uncovered through internal audit programsand/or any third-party review of files. This individual will be responsible forproviding reporting to management on a monthly basis, quarterly reporting toSenior Leadership on a quarterly basis, and provide reporting to Investors on amonthly basis, or as requested. This individual will be required to reviewdaily, weekly, and monthly reporting for discrepancies and possible risk withinthe processes. The Supervisor will be expected to monitor industry changes inthe business climate, and implement these changes within the processes theyoversee, if applicable. This individual will be required to meet and workclosely with outside business partners, vendors, and any other entities withwhom SLS has a business relationship. The Supervisor will have front linedirect reports. This individual will be required to approve timecards fornon-exempt employees. This individual will be responsible for holding directreports to quality and production standards approved for the department, andensuring goals are met on a consistent basis.

PrimaryAccountabilities

• Manage, lead and motivate department staff toachieve department goals, and maintain approved department standards forquality and production.
  
• Monitor and assist with day to day processesand handle all escalations that require management review.
  
• Review and report on a regularly scheduledbasis any trends in operational reviews and / or trends in reporting results,including monthly reports to Investors.
  
• Conduct audits/reviews.
• Communicate with internal and external linesof business, which includes SLS approved vendors
  
• Facilitate scheduling of meetings andinteractions with internal and external business partners, includingsignificant interaction with Senior level and Executive Management.
  
• Monitor industry changes in the businessclimate.
  
• Ensure 100% compliance with all department andcompany procedures.
  
• Other duties or tasks as assigned bymanagement.
  

WHAT WE NEED FROM YOU Required:

• Strong understanding of mortgage defaultservicing.
  
• High effectiveness working under daily andmonthly deadlines.
  
• Ability to complete detailed research, stronganalytical skills, and demonstrated ability to pay critical attention todetail.
  
• Demonstrated strong leadership skillsrequired.
  
• Experience and knowledge with MortgageInsurance claims or GSE claims or Government claims or Private label claims isrequired.
  
• Proven ability to identify gaps withinprocesses and drive resolution.
  
• Ability to work with various individuals anddepartments across the company in order to access and understandinformation/data required for analysis.
  
• Strong written and verbal communicationskills.
  
• Ability to interact effectively withInvestors, Vendors, Internal and External Business Partners, and ExecutiveManagement.
  
• Strong proficiency in all MicrosoftApplications required.
  
• Must possess strong organizational skills,ability to multi-task multiple priorities, and demonstrate strong decisionmaking skills simultaneously.
  
• Demonstrated ability to manage and coachindividuals to success.
  

Preferred:

• Prior experience with mortgage originations.
• Prior experience with accounting.

KEY QUALIFICATIONS
To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Educationand Experience
Required:

• Bachelor's degree (B. A.) from four-yearcollege or university; or one to two years related experience and/or training;or equivalent combination of education and experience.
  
• 5+ year of mortgage servicing experience.
• 2+ year of responsibility in a leadershiprole.
  

Preferred:

• 5+ years of mortgage servicing and/ororigination experience.
  
• 2+ years of accounting experience.

TravelRequired

It is expected that this position may includetravel up to 10% of the time. This issubject to change based on many factors, including business needs.

LanguageAbility

Ability to read/analyze/interpretjournals/financial reports/legal documents; respond to inquiries/complaintsfrom customers/reg. agencies/ community; write speeches/articles forpublication; present info to top mgmt/public groups/ boards of directors.

MathematicalAbility

Ability to calculate figures and amounts suchas discounts, interest, commissions, proportions, percentages, area,circumference, and volume. Ability toapply concepts of basic algebra and geometry.

WorkEnvironment

The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

• The noise level in the environment is minimal

PhysicalDemands

The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

• Sedentary work: Exerting up to 20 pounds offorce occasionally and/or a negligible amount of force frequently or constantlyto lift, carry, push, pull or otherwise move objects. Sedentary work involvessitting most of the time. Jobs are sedentary if walking and standing arerequired only occasionally and all other sedentary criteria are met.
  

REWARDS AS UNIQUE AS YOU

• A choice medical insurance plans designed tomeet your needs
  
• Dental & Vision insurance
• Life & Disability insurance
• Flexible spending and health savings accounts
• Employee Stock Purchase Plan
• Paid time off - Youll accrue 3 weeks yourfirst year!
  
• Nine Holidays
• $1,000 Employee Referral Program
• Wellness programs
• Matching 401(k)
• Tuition Reimbursement
• Banking and investments plans
• Rewards and recognition programs
• Employee discounts for wellness, auto &homeowners insurance, wireless service and more
  

To learn more, visit us at www.computershare.com/mycareer. Your career is waiting.
Computershare is an Equal OpportunityEmployer. Qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, sexual orientation, gender identity or expression, national or ethnicorigin, age, disability, protected veteran status, or other characteristicsprotected by applicable law.

Primary Location: United States
Work Locations:
Job: Mortgage Services Operations
Organization: Computershare Limited
Job Posting: Oct 25, 2019, 8:11:23 PM