Supervisor in Call center

WHAT YOU’LL DO:

Key areas of responsibility will be:

• maximising the store's sales and profitability through the delivery of unequalled levels of customer service and effective product knowledge
• Support management in motivating the team and assisting them in achieving agreed objectives
• meeting individual and team sales targets by maximizing sales at every opportunity
• dealing with customer enquiries professionally and effectively, and in line with the Paperchase customer service programme
• developing the brand name and image of the company through compliance with all company policy and procedures
• promoting high visual merchandising standards; ensuring that store housekeeping standards are continually achieved

WHO YOU’LL BE:

The successful applicant will be able to demonstrate:

• Previous line management experience
• high levels of enthusiasm, drive and motivation
• Strong coaching and development skills in order to establish a high performance team
• the ability to excel in a faced paced, customer focused environment
• self motivation and the ability to work well independently and as part of a team
• effective communication
• the ability to multitask and effective manage their time