IT Business Analyst

Worldwide Express
20 Oct 2019
22 Oct 2019
Job role
Contract type
Full time


Position at Worldwide Express

IT Business Analyst


The Business Analyst will work closely with Product Owners to create user stories and technical specifications based on business requirements that will be utilized to build our NextGen and Salesforce platform. They will be the liaison between product and development teams, accountable for all requirements to build functional software, ensuring there are no gaps between business requirements and what is being delivered by development teams. In addition, the Business Analyst will drive the Agile development processes across teams, ensuring there is high collaboration and feedback with business stakeholders.


  • Create user stories and detailed technical scenarios including acceptance criteria that support software development requests
  • Work with product owners to create user story goals and align team around product vision
  • Define scope of initial product release, ensuring definition of Most Viable Product (MVP) is clearly documented and aligned
  • Assess impact of requirements changes, creating a balanced approach (tradeoff between value vs. time) to decision making
  • Drive feature and story grooming to identify high value items and prioritize them in the backlog accordingly within team sprint planning session
  • Assist in ramp up of development Agile pods as they are onboarded, ensuring they understand SDLC process and product backlog to focus on
  • Understand Architecture standards and technology solutions being utilized, working closely with Architects to align technical specifications to those standards
  • Analyze application and business domain data requirements to understand data flow from screen to screen
  • Perform requirements validation testing of development deliverables to ensure that solutions address business needs and meet acceptance criteria outlined
  • Enforce best practices to make continuous process improvements to increase team productivity, thereby reducing waste
  • Maintain documentation of user stories and technical specifications within development tool
  • Assist with design and discovery planning to prioritize MVP features
  • Collaborate with Salesforce admins and developers to configure for user stories within Salesforce, AppExchange products or other cloud–based technologies

  • Bachelor Degree required, Masters Preferred
  • 3+ years of relevant experience in highly collaborative role
  • 3+ years of Web and/or Web Services development experience
  • 3+ years of experience using Salesforce to develop client or business solutions
  • Hands on experience configuring Salesforce, including workflows, validation rules and security controls
  • Experience with Agile development methodology
  • Experience with Agile development toolsets from Atlassian suite (JIRA, BitBucket, Confluence, etc.)
  • Experience working with applications developed with technologies such as Java, JavaScript, Angular, Oracle, etc.
  • Experience working with cloud native applications and architecture
  • Experience with release management processes
  • Excellent written, verbal, analytical, and presentation skills
  • Excellent attention to detail
  • Experience in the logistics/transportation industry or adjacent industries applicable to WWEX

  • The industry, specific WWEX business model, and unique characteristics of the Company
  • Building collaborative relationships across teams, leaders, and vendors

  • Organizational effectiveness, consulting, coaching, and solution development
  • Verbal and written communication
  • Conflict management and problem solving
  • Assessment and decision–making
  • Relationship building both within the organization and with external sources
  • Presentation and facilitation skills
  • Analytical
  • Technical
  • Deductive and inductive reasoning
  • Critical thinking
  • Forward thinking
  • Operational expertise

  • A competitive Salary
  • Advancement opportunity (J4PwAl)
  • A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in a 401(k) program

    Quite simply, we make shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be small package, less–than–truckload or full truckload. We are a local partner for our customers' global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS?? and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.

    Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS's largest non–retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C–Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the needs of any small to medium–sized business customers.

    Worldwide Express is an Equal Opportunity Employer.Worldwide Express Operations, LLC and WWEX Franchise Holdings, LLC ,(collectively "Worldwide Express") strive to make employment decisions on the basis of merit, seeking the most qualified individuals in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law. All employment decisions will be based on valid job requirements or other legitimate, non–discriminatory reasons. Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process. If you would like to request such an accommodation, please contact the Vice President of Human Resources for Worldwide Express.

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