IT Business Analyst (Saas- ServiceNow)
IT Business Analyst (SaaS– ServiceNow)
Location: Chicago, IL (South loop)
Type: 6+ month Contract
Contact: Ashley at
Note: This is an onsite role. This individual will need to be a part of our W2.
Responsibilities: This person will perform business analysis, requirements gathering, testing, defect management and remediation. The focus of this position is to support the ITIL processes around service management (incident, request, change, etc.) and the development of improvements in our service management platform, ServiceNow. The ideal candidate for this position utilizes a strong knowledge of software development and packaged software implementation lifecycles.
- Bachelor's Degree with 3+ years as a Technical Business Analyst
- Prior experience with technical and functional writing
- 3+ years of experience in Software as a service model (SaaS) implementation or integration.
- Working knowledge and skills developed through three years of experience with the full System Development Life Cycle (SDLC)
- Professional competency in Microsoft Office and MS Project
- 3+ years developing training materials
Senior Recruiting Consultant
Forbes Technical Consulting
401 N. Franklin Ave. Suite 3S, Chicago, IL 60654