Business Analyst III / Certified Salesforce Admin - Andover

20 Oct 2019
22 Oct 2019
Job role
Contract type
Full time

Experience: More than 5 years professional experience. Education: Bachelor's Degree or equivalent unless otherwise specified. Identify, communicate, and manage risks associated with projects.Identify business or customer requirements and information technology alternatives.Create project plans for information technology development and testing.Translate requirements into new information technology project specifications. Admin and Sales Cloud certified required. Advanced admin and Service Cloud certified a plus.

Your Responsibilities/Profile
You like to tackle complex business challenges and solve them through business improvements.
You deliver innovative solutions using Salesforce to ensure your customers are successful. You enjoy working with multiple teams to bridge the gap between business problems and technical solutions. Your in–depth knowledge of business processes and Salesforce make you a trusted advisor. The success of your customer is your #1 priority.

Specific Skills:

Problem Resolution
  • Work to resolve CRM system issues/incidents communicated by the Project team and or Sales and Marketing Business Partners.
  • Project Management
  • Lead in creation and integration of new CRM functionality and process improvements
  • Project Status Tracking and Reporting

  • New Functionality / Change Request (CR)
  • Gather and document requirements
  • Work design & development with IT
  • Develop test scripts for System Integration Testing (SIT) testing and perform System Integration Testing (SIT)
  • Communicate and document User Acceptance Test plans, schedules and test cases
  • Manage implementation as well as develop and implement user training

  • Processes and Documentation
  • Create and/or review all business and/or quality process additions, changes and deletions
  • Incorporate CRM System additions, changes and deletions into department process documentation.
  • Strong Presentation and Communication Skills – Leader, influence and inspire
  • Object Oriented Development understanding
  • Knowledge of Web Applications, databases, SQL and Java
  • System Architecting, API Integration, Application Design
  • ETL, Data Loader, xAuthor
  • Post Go live support – working with Case Mgmt., IT, Master Data and other Business
  • Expertise
  • Salesforce Admin Certified, Agile team player and Agile Methodology understanding

  • Day in the Life:
  • Participate in the team's daily standup meetings to review and discuss yesterday's accomplishments, activities for today, and any blockers. A developer mentions a blocker based on an incomplete user story, assigned to you.
  • Review Chatter posts for updates.
  • Sprint 2 ends this week and you want to ensure this blocker is eliminated. You realize you need to clarify the story with the business user and schedule a meeting for 2 p.m. You review other stories that need grooming.
  • Open integration questions still exist between Salesforce and the customer's order management system, to be completed before Sprint 3 begins. You meet with the IT team and your Tech Architect to review the planned epics and ensure your user stories are complete.
  • Meeting with a project team to discuss project status. You follow up with testers on status of acceptance testing. Listen to feedback and requests and address as needed.
  • Work on design proposal and prototypes of CR's coming up in the next few releases. Write specs for review with IT Architect and post for internal and external review and feedback.
  • Create ppt deck for tomorrow's solution review meeting.
  • The IT sponsor asks you to join her for lunch. You get to know each other and talk informally about the project. You know that building these connections is critical for establishing trust with your partner.
  • After lunch, you sit at your desk to check and respond to emails that require your immediate attention.
  • You meet with the business user, who clarifies their business process and you realize that you need to update the user story to clarify a use case vaguely mentioned in the user story.
  • You look at the upcoming user stories for Sprint 3 and decide that you need to add a few more based on some of your interactions today. As a business user, I want to... so that....
  • You stop by the project manager's desk and discuss the timeline for this sprint, and ensure that your efforts for Sprint 3 are in line with the current project timeline.
  • Work on project mgmt. tasks for another project and time estimates. Assign primary and secondary resources to assessment working sessions and keep all on task.
  • As you get ready to wrap up the day, you check your notes and confirm that you have completed your list of activities. You take time to respond to critical email from your manager, read your Chatter stream for today's highlights and close your laptop.
  • You may be required to backfill for Salesforce Admin duties and level 60 position requirements, based on demand and capacity balancing needs.

  • Job Requirements:
  • Salesforce Admin Certification required; Sales and Service Cloud Certification a plus.
  • BA/BS degree with 10+ years' experience in a technical/business related field
  • Strong Proficiency in MS Word Excel, Access, PowerPoint and Projects applications
  • Positive can–do attitude
  • Results oriented and resourceful individual with strong leadership and interpersonal skills
  • Demonstrated ability to drive, improve and develop processes
  • Understand and champion strategy and roadmaps of the business teams
  • Viewed as trusted adviser to your customers
  • Strong analytical skills
  • Ability to communicate effectively at all levels in the organization and be comfortable
  • conducting presentations.
  • Team player who fosters collaboration
  • Builds Stakeholder Relationships quickly

  • Your Team
    Reporting to the Director, Program Management ? Enterprise Cloud Solutions, you will interface with Program Team members, Sales, Marketing, Campaign Management and Business Center Operations across Philips North America and other business partners to understand Global Healthcare Sales and Services North America business needs.

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