Associate, Account Services, Velocity Team (12 months contract)

Recruiter
OCBC Bank
Location
Singapore
Salary
Competitive salary
Posted
18 Oct 2019
Closes
25 Oct 2019
Ref
6671357
Approved employers
Approved employer
Job role
Accountant
Sector
Banking and financial services
A. Job Purpose To handle daily processing/data input of customer requests on timely and accurate basis. B. Core Functions & Responsibilities As a Maker
  • Process/perform data entry for all verified requests on timely and accurate basis.
As a Checker
  • Check and ensure all input performed by the Maker are accurate on the same day via online system check/online system approval.
Both
  • Escalate exception cases to Team Lead promptly
  • Attend to enquiries on processing status of customer request/any issues pertaining to the request handling
  • Observe and comply with documented policies/procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)

C. Other Duties & Responsibilities
  • Perform any ad-hoc assignments given by the Line Supervisor/Team Lead/Head of Department.
  • Contribute and provide feedback to Line Supervisor/Team Lead on process related issues and give suggestion for improvement
D. Key Productivity Indicators (KPI) SLA - Ensure that the team complete the processing within agreed SLA
Error Rate - Achieve zero human error and operating losses
Customer Service - Zero customer complaints
Fully conversant with process/ SLAs/ regulatory requirements
Risk - Attend to all irregularities/complaints highlighted in the daily requests received and ensure appropriate actions are taken to minimize the impact
- Support team lead in achieving their KPI requirement and achieve good audit rating / MCOR

Qualifications
Preferred skillset Technical - Proficient in Microsoft Office (Word, Excel, PowerPoint), VBA
Personal - Independent and keen to learn
  • Excellent interpersonal, communication skills
  • Ability to work as a team and multi-task

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