Credit Controller

19 Oct 2019
25 Oct 2019
Job role
Credit control
Every penny of profit we make goes straight back into supporting our special places and the work that we do. So, it's absolutely crucial that we keep on top of our finances. This is a great opportunity for experienced credit controller to join our team!
What it's like to work here
We're bigger than you think, we're more complicated than we appear and we're larger scale than you'd imagine. We've got passionate people in all our teams, and we've got so much more we want to achieve. We're for ever, for everyone and we really mean that. We don't want to stop at 5.5 million members and we want everyone to feel welcome and enjoy access to our places, so we need to reach new audiences in ways that are meaningful and relevant to them without losing the hearts and minds of those that are already with us.

Our central head office Heelis, is situated in Swindon, Wiltshire. We're well placed, with ample parking nearby, a shopping outlet with plenty of options for places to eat, and the town centre only a 10 minute walk away. Alternatively you can enjoy our open plan atrium space for lunch times, with our internal café available every day.
What you'll be doing
Joining us in this key role in the Credit Control team, you'll take responsibility for credit risk assessment, debt management and collections of rent, sales and other debts. With both tact and tenacity, you'll review unpaid accounts to ensure all debt is collected on time. Working on commercial and consumer accounts, your work will be hugely varied.

One day, you could be chasing debt from a film crew who've used one of our properties to make a movie and the next, sorting out payment from one of the many consumers who rent our properties or land. You'll also work closely with rural surveyors and other departments to make sure that we're getting right to the bottom of the reasons for non/withheld payments and working out the best ways forward, be that escalation or finding an alternative arrangement. Yes, it's a challenging task at times but we can promise it's far from dull, especially with a motivated team to support you.

Please also read the full role profile attached to this advert.
Who we're looking forP>Coming to us from a similar role, you'll have;
  • Proven experience in credit control, debt collection and risk assessment.
  • You're resilient, determined, and always focused on achieving the best-for-business outcome
  • You'll know when things need to be escalated or when sensitive or difficult situations need to be handled with extra attention.
  • Motivated, personable and with excellent communication skills
  • You'll be able to build strong relationships with colleagues across the business and third parties
  • Excellent technical, PC skills.
  • You'll be able to work to tight deadlines but, like the rest of our team, you'll keep a calm head under pressure.
The package

Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan, a loan towards rental deposits and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!