Collection Agent

WARBA Insurance
Al Kuwait, Kuwait
Competitive salary
30 Sep 2019
15 Nov 2019
Job role
  • Deal with customers diligently, courteously and professionally while collecting payments.

  • Initiate strategies for collection processes and procedures.

  • Negotiate payment plans.

  • Respond to customer inquiries and able to write a professional email to customers.

  • Persuade customers diligently to pay past due amounts.

  • Collaborate with accounts receivables staff regarding collection of payments.

  • Develop alternative payment plans with help from A/R department.

  • Advise customers on alternative payment plans.

  • Create repayment schedules based on customers’ financial situations.

  • Retain customer loyalty while initiating processes for collection of payments.

  • Maintain and update record of customers from whom collections are made

  • Generate customer statements of accounts and prepare aging reports on a weekly basis

  • Follow up with customers regarding payments by making daily calls, emails, and making visits if required

  • Tracking and analyzing overdue accounts.

  • Analyze customer statement of account & matching payments with particular invoices.

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