Payment Consultant
- Recruiter
- African Personnel
- Location
- Melrose, South Africa
- Salary
- Competitive salary
- Posted
- 15 Oct 2019
- Closes
- 14 Nov 2019
- Ref
- 2338064
- Job role
- Accountant
- Sector
- Accounting - Public practice
A renowned Company based in Johannesburg North is looking for a Payments Consultant t join their team.
Liaising with internal and external parties in order to resolve queries and ensure processing Identifying and implementing methods to stream line processes and improve customer experience Comparing processes & payment methods to competitors and advise on possible improvements to be made Identify trends regulating payments and pay special attention to cases of perceived irregularities, escalating identified cases in line with departmental policies and procedures Attending to all queries and volume in line with agreed service level agreements Filing all reports for safe-keeping and possible future audits Assisting during any form of payment testing to highlight any potential concerns and keep in touch with any newly introduced business practices Identify and Communicate, any potential risk found in payment files to management with possible solutions to mitigate risk Complete audits on payments made daily and report findings to management Drive automation of processes within the department to reduce manual processing times and improve customer experience. Troubleshooting issues by escalating to relevant internal or external teams, pushing for resolution in feedback and providing / implementing solutions to improve and prevent issues from occurring again. Reporting & Analysis of data o Withdrawal source of funds o Measures increases/decreases o Analyse failed withdrawals and show improvements in reducing failures Country Analysis Monthly with suggestions on changes/improvements Engage with Country Managers monthly to get insight on requirements needed on withdrawals and potential improvements needed to better customer experiences per territory
SKILLS AND EXPERIENCE REQUIRED
Intermediate - Advanced Excel Skills Minimum 2 years' experience in a payments role Have an interest in the payment processing function Financial experience essential Strong Reconciliation / auditing of statements and payments Reporting and analytical Innovative and solution driven Deadline Driven and good time management Adapt well to change Ability to work under pressure Strong attention to detail Strong team player Strong ability to resolve escalated queries, independently
Display payment process comprehension, across all client payments Successful candidate must have own reliable transport Successful candidate must be willing to work on weekends and public holidays as required by the business
All interested aplicants must submitt their applications to Kagiso Nkgate via email: (email address)
Liaising with internal and external parties in order to resolve queries and ensure processing Identifying and implementing methods to stream line processes and improve customer experience Comparing processes & payment methods to competitors and advise on possible improvements to be made Identify trends regulating payments and pay special attention to cases of perceived irregularities, escalating identified cases in line with departmental policies and procedures Attending to all queries and volume in line with agreed service level agreements Filing all reports for safe-keeping and possible future audits Assisting during any form of payment testing to highlight any potential concerns and keep in touch with any newly introduced business practices Identify and Communicate, any potential risk found in payment files to management with possible solutions to mitigate risk Complete audits on payments made daily and report findings to management Drive automation of processes within the department to reduce manual processing times and improve customer experience. Troubleshooting issues by escalating to relevant internal or external teams, pushing for resolution in feedback and providing / implementing solutions to improve and prevent issues from occurring again. Reporting & Analysis of data o Withdrawal source of funds o Measures increases/decreases o Analyse failed withdrawals and show improvements in reducing failures Country Analysis Monthly with suggestions on changes/improvements Engage with Country Managers monthly to get insight on requirements needed on withdrawals and potential improvements needed to better customer experiences per territory
SKILLS AND EXPERIENCE REQUIRED
Intermediate - Advanced Excel Skills Minimum 2 years' experience in a payments role Have an interest in the payment processing function Financial experience essential Strong Reconciliation / auditing of statements and payments Reporting and analytical Innovative and solution driven Deadline Driven and good time management Adapt well to change Ability to work under pressure Strong attention to detail Strong team player Strong ability to resolve escalated queries, independently
Display payment process comprehension, across all client payments Successful candidate must have own reliable transport Successful candidate must be willing to work on weekends and public holidays as required by the business
All interested aplicants must submitt their applications to Kagiso Nkgate via email: (email address)