Credit Control Manager

Robert Half
Wiltshire, Swindon
£34000 - £40000 per annum
11 Oct 2019
11 Nov 2019
Catherine Clayton
Job role
Credit control
Contract type
Full time
Experience level

Robert Half are currently working with an established business based in Swindon who are looking for a hands on Credit Control Manager to join their team on a permanent full-time basis.


The main purpose of the role is to supervise and manage the Credit Control and Collections services for the business:

Key Responsibilities Include:

  • Provide support and guidance to team members.
  • Set collection targets for team members and monitor performance on daily and monthly basis.
  • Contact customers by telephone and email to collect over-due balances and establish reasons for non-payment.
  • Where customers cannot pay due to queries with invoices, capture and record the query, resolve where possible or pass on to the appropriate team for resolution.
  • Follow queries through the resolution process and report back to customers with the outcome of the process.
  • Review customer credit limits for allocated accounts and advise on changes required.
  • Review and release invoices on credit hold.
  • Prepare the month end reporting pack.
  • Calculate the bad debt provisions.


The ideal candidate will have experience in:

  • The supervision of a team ideally in Credit Control
  • Experience of working with off shore teams ideally and shared service centres
  • Strong interpersonal and communication skills
  • Experience of working in Credit Control
  • Strong organisation skills


An established business based in Swindon who offer open planned offices and a warm office environment with on-site parking. The business is continually growing offering progression opportunities.

Salary & Benefits

This is a permanent role working Monday to Friday and earning up to £40,000 pa depending on experience. Benefits include 25 days annual leave plus bank holidays, pension contribution, private health care and on-site parking.

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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