VP, Head of Finance, Strategy, People Onboarding and Engagement, Techn

DBS Bank Ltd
Competitive salary
06 Oct 2019
31 Oct 2019
Job role
Head of finance
The employer is a leading financial services group in Asia
  • To provide leadership and strategic direction to manage and drive continuous improvement in these areas in Customer Centre
  • Budget and Financial Management for the Centre, ensuring financial soundness and expense optimization
  • Establish and execute internal accounting and controls to strengthen Financial Management
  • Financial Analysis by monitoring and analyzing financial trends to provide diagnostic financial insights, reliable forecast and prescriptive actions
  • Oversee the annual budget exercise for the Centre and secure transfer of budget from business units in situations of unbudgeted expenses/headcount
  • Metrics reporting to senior management team, regional team and external teams
  • Onboarding & People Engagement
  • Work closely with HR business partners to lead the strategic hiring, retention and rewards and recognition schemes for the Centre
  • Work closely with HR business partner to drive talent management and career progression for the Centre
  • Drive Onboarding initiatives for new hires and programs to help new hires and existing staff to feel a strong affiliation with the bank
  • Drive people engagement initiatives including management of employee feedback (i.e. My Voice and internal communication channels)
  • Initiate work streams to address employee feedback and track progress of action plans
  • Lead the engagement for the Centre to plan and organize Centre-wide activities to enable employees to foster team bonding and build long term relationships in the Customer Centre
  • Change Management
  • Be a change agent to introduce best practices into the Centre and lead team towards accepting changes
  • Direct reporting to Head of Customer Centre
  • Supervisory relationship to 4-5 employees
  • Working relationship with internal support staff from other Business Units (Group Finance,Data Management /CBG teams, Group HR business partners, Customer Centre Management Team on Financial and Analytics)
  • Degree Holder
  • Minimum 8 years in operations/Finance/HR Management in a Contact Centre environment, preferably in a banking industry or customer service environment
  • Strong experience in change management.
  • Strategic thinker who is Independent and strong in conceptualization
  • Must have passion for people development and engagement
  • Strong communicator and relationship building skills
  • Good presentation and influencing skills
  • Creative problem-solving skills
  • Strong in decision making
  • Strong focus in customer service
  • Business acumen
  • Strong leadership skills with ability to lead, develop and coach the teams
  • Change management capabilities
  • Influential Leadership
  • Seeks innovation using data
  • Proficient in MS Office/ Powerpoint
  • Formal accounting qualification is advantageous
  • Knowledge in industry standards such as ISO, People Developer, Singapore Quality Class and Singapore Service Class standards is advantageous.