Business Analyst - Call Center

Recruiter
AXA Belgium
Location
Brussel
Salary
Competitive salary
Posted
01 Oct 2019
Closes
29 Oct 2019
Ref
1757246
Job role
Business analyst
AXA Belgium We need you... As part of our digital transformation, we are renewing our Call Centre and Customer Engagement capabilities. This means not only implementing new systems and applications but also designing new processes and creating new ways to interact with our customers (chat, co-browsing,..) to offer them a state-of-the-art experience with AXA. The Customer Engagement IT ecosystem will mostly be cloud-based and centred around Telephony, Interactive Voice Response (IVR), Multi-channel interaction management and Customer Relationship Management (CRM) systems. To support this transformation, we are looking for a Business Analyst Expert/Functional Lead to coordinate the process-related aspects of the underlying projects/initiatives. As Business Analyst Expert/Functional Lead, your responsibilities will be to: Collaborate with the business teams to design the future processes and describe the detailed requirement (user stories) of the Customer Engagement Center Stakeholder ...