Product Owner
- Recruiter
- ANZ
- Location
- Melbourne, Victoria, Australia
- Salary
- Competitive salary
- Posted
- 18 Sep 2019
- Closes
- 03 Oct 2019
- Ref
- 6542009
- Job role
- Accountant
Product Owner – Credits card & Personal Lending
Our purpose in the Credit Cards & Personal Lending Tribe is to deliver best in class customer experiences and operational excellence for credit cards and personal lending seamlessly and reliably every time.
The mission of the Consumer cards – Product Squads is to ensure we have a well-managed value, rewards and travel portfolio that delivers a seamless customer experience. We are focused on fixing customer pain points and simplifying our processes and procedures
The Product Owner enables and inspires the squad (a multi-disciplinary team of around 8 people) to pursue its mission through guidance on what work should be completed and with what priority (the ‘Backlog’), with customers at the heart of their decision making. The Product Owner also ensures that the work is strategically aligned to the tribe’s objectives and engages with other Product Owners to align and manage interdependencies.
What might a 'day in the life' look like
Our purpose in the Credit Cards & Personal Lending Tribe is to deliver best in class customer experiences and operational excellence for credit cards and personal lending seamlessly and reliably every time.
The mission of the Consumer cards – Product Squads is to ensure we have a well-managed value, rewards and travel portfolio that delivers a seamless customer experience. We are focused on fixing customer pain points and simplifying our processes and procedures
The Product Owner enables and inspires the squad (a multi-disciplinary team of around 8 people) to pursue its mission through guidance on what work should be completed and with what priority (the ‘Backlog’), with customers at the heart of their decision making. The Product Owner also ensures that the work is strategically aligned to the tribe’s objectives and engages with other Product Owners to align and manage interdependencies.
What might a 'day in the life' look like
- Create, prioritise, sequence and maintain the Product Backlog
- Assist with the elaboration of Themes, Features and Epics into User Stories that are granular enough to be achieved in a single sprint
- Convey the vision and goals at the beginning of every Quarter and Sprint and ensure the Squad remains aligned to these
- Review progress and reprioritise or resequence any work that is not complete
- Engage customers and stakeholders to ensure the Squad is working on the right things, and course correct if needed
- Actively participate in daily standups, Sprint Planning, Showcases and Retrospective ceremonies
- Remove roadblocks and manage alignment and interdependencies with other product owners or teams/squads
- Liaise with Tribe and Chapter leadership and other POs to ensure the squad has the support required to succeed
- Champion the squad mission and refine it with the Tribe Lead where required
- Share the progress of the squad with the wider organization
- Knowledgeable about ANZ credit card products, processes and systems. I may have worked in roles such as operations, frontline, assurance/risk, preference for previous product management experience
- A strong communicator, with experience in explaining complex issues to senior stakeholders
- A problem solver – I am energised by tackling complex problems. I use my critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
- A team player – I know we only win if we all win. I recognise and value the different perspectives and skills each squad member brings. It is not about being a hero but jumping in and contributing to the successful delivery of our mission
- The customer’s biggest fan – I demonstrate a thirst for better understanding the customer, and define the problem and develop solutions through their eyes
- A collaboration champion – I work closely with my colleagues to ensure alignment and champion the sharing of learning across teams
- Risk savvy – I build sustainable solutions that protect stakeholders and customers, and proactively address risks by making improvements in the bank’s overall risk and control environment
- Strong Commercial Acumen – I know how to manage the profit and loss of a business balancing risk and reward, understanding the drivers and taking action to drive sustainable growth .
- Be Curious - I create a learning environment by modelling, encouraging and rewarding curiosity and purposeful experimentation
- Create Shared Clarity – I bring people on the journey, creating a shared understanding of our context, purpose, goals and progress. Even when it’s ambiguous, I create focus and enough certainty to deliver and succeed
- Connect with Empathy - I listen to, care about and connect personally with people, striving to put myself in their shoes. I have courageous conversations with empathy, which help everyone move forward
- Empower People – I give people the space and confidence to think, decide and act with autonomy, and trust that they can deliver exceptional things with support and encouragement, grow and be ready for a future that is constantly changing. I challenge myself to do the same
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