Salesforce Business Analyst with Customer Experience

Softpros, Inc.
San Jose
18 Sep 2019
20 Sep 2019
Job role
Contract type
Full time
Role: Salesforce Business Analyst with Customer Experience Summary: The Senior Business Analyst is responsible for gathering business requirements, understanding business processes, creating functional design specifications, defining system configurations, implementing test plans, creating/delivering end user training, providing production support of financial applications, and assisting implementation teams in delivering solutions. As a Business Analyst, you will offer expertise in problem–solving and analysis, process mapping and re–engineering. This role also has a primary responsibility to ensure that best practices are being achieved regarding process, technology and organization design. Essential Functions: Communicate and collaborate with stakeholders to elicit detailed business requirements using a variety of techniques to include interviews, document analysis, requirements workshops, business process workflows, value stream mapping, prototypes, storyboards, and use case scenarios Develop work plans, completion of deliverables, definition of overall approaches and mobilization efforts for each initiative Manage project team members Provide subject matter expertise to support business requirement definition, process design, implementation of processes, organizational change and timing for impacted processes across all work teams Evaluate business requirements, decompose high–level information into functional requirements, validate that requirements are based on business needs rather than user preferences, reconcile conflicts, and then document the functional requirements Collaborate with counterparts in Information Technology to define & implement solutions and troubleshoot production issues Provide system administration and production support to financial systems Create system test scripts and conduct preliminary testing of new/modified system components Create process flows, training documentation and deliver end user training for finance applications Help determine project cost estimates, work efforts, staffing profiles, and timelines Employs a positive, persuasive attitude when facing resistance to change, to demonstrate belief in the benefits of the finance transformation efforts for the Company Knowledge, Skills, and Abilities: Bachelor's degree in Accounting, Computer Science, Management Information Systems or a related study and 4 years of applicable work experience Hands on experience in implementing or supporting Oracle Projects Costing, Billing and Management in vR12, especially in Service Delivery and Project Financials areas Experience in operation support for Accounting and Financial Shared Service departments Experience in Oracle system administration functions Must be able to work flexible hours, including hours beyond the normal work week when required Ability to interact professionally with a diverse group to include executives, managers, and subject matter experts Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements Familiarity with SFDC and/or FinancialForce is a must. – provided by Dice