Standard  Chartered  Bank

Team Leader

Petaling Jaya
19 Aug 2019
23 Aug 2019
Standard Chartered Bank
Approved employers
Approved employer
Job role
Business analyst
Contract type
Full time

The Role Responsibilities:

  • Work closely with Manager to develop and implement sales and services strategies to achieve (and if possible to exceed) committed targets in the relevant SCB's product through telesales calls.
  • Achieve the targets set in terms of disbursals, volume, number of customers, and segment mix.
  • To pro-actively manage, train and motivate sales team to achieve their individual sales targets.
  • To manage the day to day planning, operations and problem solving to meet with the required sales productivity and financial goals.
  • To provide coaching and mentoring Client Centre Executive for their improvement.
  • To reward and develop staff to facilitate staff retention.
  • Meet applicable non-financial metrics as per scorecard Eg:Sales error rate, sales call quality score.
  • Handle and resolve customer complaint or feedback within turnaround time.
  • Responsible to validate submissions and adhere sales process is follow.
  • Display exemplary conduct and live by the Group's value and code of conduct.
  • Manage day to day to achieve the outcomes set out in the Bank's conduct principles: [Fair outcomes for clients; effective operation of financial markets; financial crime prevention; the right environment]
  • Effectively and collaboratively identity, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate:

  • Candidate must possess at least a Secondary School/SPM/"O" Level, any field.
  • Required skill(s): Strong leadership & People management skills.
  • Required language(s): Bahasa Malaysia, Mandarin, English
  • Minimum 3 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Sales - Telesales/Telemarketing or equivalent.
  • Full-Time position(s) available.

Apply now to join us for those with big career ambitions.

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