Team Leader

The Role Responsibilities:

• Work closely with Manager to develop and implement sales and services strategies to achieve (and if possible to exceed) committed targets in the relevant SCB's product through telesales calls.
• Achieve the targets set in terms of disbursals, volume, number of customers, and segment mix.
• To pro-actively manage, train and motivate sales team to achieve their individual sales targets.
• To manage the day to day planning, operations and problem solving to meet with the required sales productivity and financial goals.
• To provide coaching and mentoring Client Centre Executive for their improvement.
• To reward and develop staff to facilitate staff retention.
• Meet applicable non-financial metrics as per scorecard Eg:Sales error rate, sales call quality score.
• Handle and resolve customer complaint or feedback within turnaround time.
• Responsible to validate submissions and adhere sales process is follow.
• Display exemplary conduct and live by the Group's value and code of conduct.
• Manage day to day to achieve the outcomes set out in the Bank's conduct principles: [Fair outcomes for clients; effective operation of financial markets; financial crime prevention; the right environment]
• Effectively and collaboratively identity, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate:

• Candidate must possess at least a Secondary School/SPM/"O" Level, any field.
• Required skill(s): Strong leadership & People management skills.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Minimum 3 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing in Sales - Telesales/Telemarketing or equivalent.
• Full-Time position(s) available.

Apply now to join us for those with big career ambitions.