Collections Agents - Accounts Receivable - Little Island Cork City

We have a strong commitment to our staff in providing a positive working environment and supporting them in furthering their career. Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.

Together with your remuneration package, we also give you 22 days holiday, company matched pension scheme (after 6 months) and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

Collections Agents/Accounts Receivable - Little Island, Cork City

Hours of work: 37 hours per week (weekends on rotation)

Location: Little Island

We also offer:

Employee Recognition Programme
Training & Development programme
Excellent career progression opportunities
Free Parking
Fun & Flexible place to work
Social Club & Wellbeing Group
Maternity & Paternity Pay
Refer A Friend
Excellent Bonus Schemes

Job Purpose:

The Collections Agents will be responsible for dealing with our clients' customers in relation to billing queries. This includes targeted collecting of overdue monies for services/supplies provided and providing future payment solutions to relevant customers.

Main Areas of Responsibility:

• Documentation and resolution of telephone enquiries in an efficient manner.
• Project a professional and customer focused impression of company.
• Deal with customers in an empathetic and professional manner in difficult or awkward situations.
• Ensuring that accurate records are maintained in the relevant systems.
• Communicate and escalate to immediate Supervisor when necessary all issues related to account queries in a timely manner.
• Achieve targets on a monthly basis.

Experience and attributes required:

• Ideally previous experience of working in a call centre environment
• Collections experience would be an advantage
• Strong work ethic and confident phone manner essential.
• Excellent interpersonal and organisational skills.
• Experience of working to and performing against set targets.
• Ability to deal positively and professionally with difficult situations which may arise.
• Strong negotiating and influencing skills.
• Proactive attitude
• Good PC skills ~ MS office/data entry experience

Full Training Provided

To see the full job description please click apply.