Credit Control Assistant - Specific Purpose (approx. 6 months)

Credit Control Assistant Full Time Specific Purpose Position (approx. 6 months) Job Ref: fe/17/02 firmus energy is responsible for the construction and operation of a natural gas network of over 1,100km across 30 cities, towns and villages across Northern Ireland. As well as connecting over 30,000 customers across its own licensed area, firmus energy also competes in the competitive natural gas market in Greater Belfast, where it also supplies over 50,000 customers. The future looks bright in the common sense world of firmus energy and for those who are part of our team. We offer excellent remuneration and benefits packages, together with comprehensive training and development programmes and the opportunity to excel in challenging and developing roles. Purpose Reporting to the Customer Billing Manager, the Credit Control Assistant will be responsible for ensuring monies are recovered from customers who do not pay within payment terms. Key Accountabilities Under the direction of the Credit Control Coordinator contact late paying customers by telephone, letter and email in order to recover outstanding gas payments Negotiate with late paying customers in order to bring their account up to date Accurate and timely administration of incoming customer payments Highlight bad debt to the Credit Control Coordinator to be escalated for further action Under the direction of the Credit Control Coordinator negotiate and confirm payment plans with customers and follow up on incoming payments Liaise with the Sales and Account Management teams to obtain their full support in the proactive management of bad debts Calculate customer deposits and process refunds when appropriate Process domestic credit checks Administer small claims court submissions Administer customer disconnections in line with company procedure Any other duties as directed by the Credit Control Coordinator / Customer Billing Manager Qualifications / Experience The successful candidate will demonstrate previous experience in a pressurised customer facing environment and possess extensive knowledge of credit control processes and procedures. Essential Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths, or 3 years demonstrated experience in a Credit Control role Experience in working in a pressurised customer facing environment Previous experience within a credit control/customer billing operation The ability to prioritise workload and work on own initiative Excellent communication skills both written and verbal Excellent IT skills including MS Excel and Word To Apply: Please forward your CV along with your salary expectations via the Apply Now button below. Closing date for applications is 5:00pm Thursday 27 April 2017. firmus energy is an equal opportunities employer