Credit and Collection Analyst with Italian skills

At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to build on what you have. Our software solutions enable organizations to do just that. Secure and scalable, with analytics built in, they bridge the gap between existing and emerging IT—fast-tracking digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In the race to innovate, Micro Focus customers have the clear advantage.  

Our portfolio spans the following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine Learning, & Analytics

Job scope:

Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer´s financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Your key tasks:

• Portfolio
  • Effectively manages assigned portfolio ranging from simple to medium complexity transactions
  • Follows defined dispute management processes, by recording customer disputes in a clear, concise manner ensuring correct internal referral for dispute resolution. Enhances customer satisfaction by effectively communicating actions to resolve disputes
  • Follows recommended best practice approach in system usage to ensure that an accurate record exists for all portfolio transactions and that internal partners can instigate appropriate actions
  • Makes recommendations to management for change in processes adopted to improve quality and effectiveness of assigned work
  • Takes responsibility for assigned portfolio by proactively applying cash to invoices advised by the customer. Reaches out to customer promptly on receipt of cash with no advised remittance
  • Takes steps to reconcile customer accounts so that there is always a clear and accurate view of the outstanding debtor position. Seeks assistance from more experienced colleagues where required
  • Follows the direction of collection strategies undertaking a proactive and effective approach and escalating at the appropriate point in the process
• Customer / Internal  Partner Engagement:
  • Engages positively with both external customers and internal partners to develop positive business relationships
  • Adopts the most effective method of customer contact to collect cash promptly
  • Understand assigned customers’ business and organizational structure at a high level noting key contacts for the purpose of cash collection and dispute resolution
  • Identifies appropriate customer contacts to obtain payment and/ or identify and resolve issues. Records customer contact information to enable colleagues to pick up during periods of absence
  • Follows up in a timely manner on aging debtor transactions, customer requests or issues
  • Carries out a preliminary quality checks on high value current transactions to establish collectability (For example: Delivery of invoice/ format/ Purchase order alignment)
  • Participate in customer and internal case resolution meetings as required
  • Prepare adequately and present customer position at “one to one” manager review meetings. Carry out the agreed actions and report back on progress
• Escalations and Internal Collaborations
  • Escalate aging disputes following standard processes, to C&C resources and internal partners and work collaboratively with assigned Territory Resolver
  • Identify, investigate and escalate “at risk” disputes as per defined processes, making recommendations on reserve or write off decisions;
  • Provide reports, analysis or other information as required to Internal Partners and Management ensuring appropriate prioritization
  • Proactively analyze root causes of disputes and take appropriate actions to resolve dispute and also report dispute themes to management for future dispute avoidance
  • Attend review meetings with the Credit & Collections Manager/ Team Lead to provide commentary and status of disputes.  Follow up on resulting action items
  • Have an understanding of the company revenue recognition and risk reserve policy, together with the associated impacts and make recommendations accordingly. Where there are gaps in understanding seek guidance
• Planning and Governance
  • Participate in all governance related activities at Local team, Regional and Global level to identify specific actions and provide regular status updates.
  • Carry out all responsibilities in compliance with C&C policies and processes, audit standards, SOX standards and other regulatory requirements
  • Ensure cash allocation strictly complies with the customer payment notification and associated remittance advice. Understand the consequences of misallocation of cash and take steps to rectify any historical erroneous cash applications
  • Prioritize actions and workload to meet/exceed metrics with only minimum supervision.
  • Review and work on forecast month-end/quarter end aging results for assigned portfolio to aid prioritization of customer contact
• Development Activities:
  • Complete any training scheduled by the company and/or C&C management in a timely manner. Highlight to manager any training requirements that will lead to performance improvement
  • Participate in projects at a team, region or global level as assigned using experience and knowledge of customer accounts
  • Seek feedback from Territory Resolver/s and Team Leader on quality of commentary and usage of reason codes/ status to continually improve performance
  • Take a proactive approach in career development and agree training plan to progress to next grade (Collections Analyst III) seeking feedback on a regular basis regarding performance throughout the appraisal year.

Education and Experience Required:

• First level university degree with a focus in business or economics recommended or equivalent experience.
• Typically 2-5 years of experience in collection.

Knowledge and Skills:

• Written and verbal communication, negotiation, and conflict resolution skills.
• Advanced English and Italian - spoken and written.
• Accounting knowledge.
• Problem solving skills.
• Prioritization skills.
• Dispute management process understanding.
• Influence skills.