Collector

1. Collect payments on past due bills.
2. Create a list of clients who have not made payments.
3. Organize list according to severity of delinquency.
4. Locate customers using credit information, background checks, loan documents, and other paperwork or databases.
5. Call customers using telephone.
6. Utilize computer systems to handle skip tracing.
7. Inform clients of overdue accounts and amount currently owed.
8. Attempt to collect payment.
9. Ensure all customer information is correct, including phone numbers and addresses.
10. Listen to customer's story and determine if debt can be collected.
11. Set up repayment plans and new terms of sale.
12. Offer advice or refer customers to debt counselors.
13. Send statements of delinquencies to credit bureau.
14. Purge records if debt has been satisfied.
15. Follow UAE laws dealing with debt collection.
16. Creating New Accounts (Cash/Credit) On the system based on company's policy
17. Approving the daily sales orders based on the set credit policy
18. Dealing with customer queries and resolving any issue that might arise
19. Preparing & reviewing aging reports monthly
20. Working towards achieving the maximum amount from the bad debt
21. Prepare the collection target for the sales team and follow up on achieving it
22. Coordinate with the Accounts Dep. to ensure RV's are allocated properly
23. Coordinate with the Warehouse In-charge to ensure Invoices are Delivered and payments are collected on time
24. Highlighting customer's issues to management
25. Managing the legal portfolio (Criminal Cases) and ensure max. number of cases are resolved
26. Following up with lawyer & collection agency and provide all the supportive documents
27. Employee Clearance And Follow Up On their Accounts
28. Perform other related duties assigned by the Line Manager