Bank Officer - Account Services (Legal Trawl) (6 months contract)
- Recruiter
- OCBC Bank
- Location
- Singapore
- Salary
- Competitive salary
- Posted
- 14 Jun 2019
- Closes
- 16 Jun 2019
- Ref
- 5d04c6f4e4b05cc0fb6d9400
- Job role
- Accountant
Roles and Responsibilities
A. Core Functions & Responsibilities
B. Other Roles & Responsibilities
Qualifications
A. Core Functions & Responsibilities
- Establish proper record-keeping of all communication and correspondence
- Conduct investigation on inquiries received from Internal / External customer
- Escalate all customers' request and complaint received during the case investigation
- Support Business Units (BBs & Branches) in the daily operation and address issues highlighted
- Perform checking and annotation in Intellistor
- Attend to enquires on processing status of customer request / any issues pertaining to the request handling
- Attend to all irregularities / non-conformance highlighted in the daily operations & escalate to Team Lead, if necessary
- Account for the documents received and perform end day Reconciliation
- Observe and comply with documented policies/ procedures and regulatory requirements (e.g. Banking Secrecy, Anti-Money Laundering etc)
- Promote quality awareness amount staff
- Perform any ad-hoc assignments given by the Team Lead / Head of Department
B. Other Roles & Responsibilities
- Support Team Lead in resource planning & delivery through Management Operating System (MOS)
- Assist Team Lead in gathering accurate statistics for input into MOS template
- Assist Team Lead to review and update process maps / procedures
- Review and explore opportunities for processes improvement
- Conduct UAT for system enhancement / new process pertaining to the team's area of work
Qualifications
- Possess at least Diploma
- Meticulous and thorough
- Team player
- Productive to meet peak volumes and service levels
- Able to perform under volume and time pressures
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