Salesforce Business Analyst

Tech Valley Talent
13 Jun 2019
01 Jul 2019
Job role
Contract type
Full time
Tech Valley Talent (TVT) is looking for a Salesforce Business Analyst for a 2+ year contract with our client in Albany, NY. In person interview required Tech Valley Talent (TVT) is an Information Technology (IT) Professional Services firm founded on the values of high integrity, trust, honesty and commitment. Our team provides exceptional value to our clients by recruiting and supplying the best IT staffing talent. Our partnerships with key technology firms enables us to provide even greater value to our clients. Job description Create detailed test plans for IT and business users (staff, or contractors) and work with development team to determine best strategy for testing Tasks Work with functional business leads to develop and transform requirements into Salesforce design and implementation. Research and document the needs behind Salesforce Cases originated by NYSERDA staff. Collect, document, map, and analyze business process and system dependencies. Gather, synthesize, and document business requirements. Effectively communicate status, collaborate, and problem–solve with relevant stakeholders. Collaborate with colleagues to identify recommendations for process improvements, overcoming constraints, and resolve difficult operational and technological issues. Identify, mitigate, and manage risk. Document changes to the design and implementation of Salesforce. Manage ongoing support requests and flush out request details. Work directly with and serve as the liaison between business units, technology teams and support teams. Assist in quality assurance and defining testing strategies and risks. Provide significant contributions in the testing and debugging of new functionality. Assist in the improvement and integration of automation and tools designed to support work and decision making. Recommend AppExchange solutions that might be available rather than building new functionality. Expected Deliverable Technical and Functional design documentation Business process workflows Mandatory Skills 3 years of experience in a Business Analysis role Skill in documenting requirements and specifications, and creating visual aids representing business processes using standard methods. Experience with project management methods processes, standards, and tools. Experience and skill in discerning true requirements stemming from needs as opposed to business units' less critical wants and wishes. Skill in managing multiple diverse activities simultaneously, delivering on commitments, and operating with speed, accuracy and strong judgement. Ability to quickly identify and drive the best possible solution when presented with a series of opportunities and constraints. Experience configuring various Salesforce modules including but not limited to case management, campaign management, workflows, profiles, roles, sharing rules and reports. Demonstrate some understanding of VisualForce and its capabilities. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. A strong customer orientation, with active listening skills and the ability to understand and define and document business needs comprehensively. Ability to effectively elicit functional needs from business users and translate those needs to existing functionality in Salesforce to avoid customization wherever possible. Salesforce Certified Administrator a plus. Developers with no experience business analysis experience need not apply. In person interview required It is TVT's policy to provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, pregnancy–related conditions or carrier status