ANALYST, ACCOUNTS RECEIVABLE

OBJECTIVE OF POSITION

1. Provide Accounts Receivable transaction processing support to deliver Accounts Receivable services to Business Groups in accordance with established Accounts Receivable processes and work procedures and in compliance with RGM policies and procedures; and relevant legal and statutory requirements.
2. Ensure that timelines and quality meet the agreed service levels and targets.

MAIN TASKS

Functional Tasks:

1. To perform accounts receivable invoices, collections and day-to-day transaction processing and ensuring delivery quality in terms of accuracy, completeness and timeliness on a daily basis.
2. Report on overdue invoices, initiate the dunning process and generate reminders for overdue accounts, and provide for bad debts.
3. Monitor and reconcile direct bank credits.
4. Prepare customer statement of accounts.
5. Process collections from customers, process debit and credit notes and process refunds and rebates.
6. Liaise with the RGM Business Groups on customer issues.
7. To accurately process all Accounts Receivable transactions within the given time frame, i.e. entered into SAP or rejected according to the established process and procedures.
8. To ensure the accuracy and the completeness of the transaction processed.                              
9. To attend to CSC communication channels e.g. email and assigned Helpdesk tickets.
10. To monitor and process the urgent request before specified deadline.                                
11. Perform other duties as and when delegated i.e. back-up function, business process improvement initiatives and ad-hoc projects.
12. Resolve customer and Business Groups queries related to statement of accounts, invoices and collection information on timely basis.

Service Management and Continuous Improvement:

1. Execute work in accordance with the service management framework by providing timely and accurate customer service.
2. Review backlog and cycle time reports to improve process flow times.
3. Minimize number of transaction escalations by ensuring all transactions are processed within agreed service timelines.
4. Ensure queries from customers and Business Groups are attended to and resolved in a timely, responsible and proactive manner.