Credit Controller

Pertemps Leicester Commercial
20000.00 GBP Annual
23 May 2019
31 May 2019
Contract type
Full time
Job Title: Credit Controller

Purpose of the Credit Controller

To collect overdue debt in a professional and timely manner from both commercial and domestic customers.

Credit Controller Roles and Responsibilities:

• Responsibility for a portfolio of accounts and focusing on collectable debt to meet cash targets
• Authorising release of orders where credit limits have been exceeded or accounts have been placed "on stop" (in accordance with pre–determined guidelines)
• Requesting credit limit increases where appropriate
• Taking ownership of queries raised and liaise with other departments to resolve
• Weekly account reconciliations to minimise unallocated cash
• Completing tasks in a timely manner in accordance with set deadlines
• Placing accounts on stop and referring accounts for legal collection where viable

Credit Controller Key Competencies:

• Experience in dealing with domestic personal debt would be an advantage but not essential
• Excellent customer service, time management and telephone skills
• Experience of dealing with a high volume of customer accounts and associated call volume
• Numerate and able to work with formulae
• Strong negotiator and query resolution ability
• Proficient in MS Outlook, Word & Excel

The ideal Credit Controller:

• Team player and target driven
• Ability to communicate effectively (verbal & written)
• 5 GCSE's (A* to C) including Maths & English
• Credit control experience in a high incoming telephone call environment
• Self–motivated

• Portfolio Management c2000 customer accounts
• Knowledge of Domestic Debt Collection and management

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